Front Desk Customer Service

Gabriella Rose Serp

**** ******* *****, **********, ***** Carolina • Cell: 1-631-***-**** • *******@*****.*** Date of Birth: 9th January 1998 • Marital Status: Single • Sex: Female • Nationality: American Professional Summary

Meticulous, great at juggling multiple tasks while working under pressure, solutions-oriented and dedicated to providing exceptional service.

Skills

• Customer Service • Public Speaking

• Mediation/Conflict Resolution • Organization

• Microsoft Office • Critical Thinking

• Communication • Collaboration

Professional Experience

Youth Activities Counselor (July 2022 - present)

Disney Cruise Line – Celebration, Florida

• Engage with children ages 3-17 years old hosting programs and activities to capture small and large numbers of children

• Assist with creative setting up of venues to create and foster a friendly environment while cleaning and sanitizing venues to upkeep company standards of Health & Safety

• Conduct registration of children onboard, ensuring accurate documentation of information given by authorized guests is recorded

• Providing exceptional guest experiences when interacting with guests at front desk while signing children into and out of Youth Activity venues.

• Collaborate with other Youth Activity Counselors to create and host activities

• Collaborate and support Entertainment Hosts in conducting programs

• Initiated impromptu tours of Youth Activity venues during embark open house to showcase room theming and activities that occur throughout the cruise Concierge Front Desk (December 2021 – June 2022)

Walk Disney World, Pop Century Resort – Winder Garden, Florida

• Creating and providing unique experiences for guests

• Anticipating guests needs to provide a better service

• Collating revenue reports for payments

• Host seminars to share knowledge of resorts and products Gabriella Rose Serp

1505 Theresa Drive, Charleston, South Carolina • Cell: 1-631-***-**** • *******@*****.*** Date of Birth: 9th January 1998 • Marital Status: Single • Sex: Female • Nationality: American Community Assistant (June – December 2021)

American Campus Communities, Flamingo Crossing Village – Winter Garden, Florida

• Support Disney’s Internships and Programs Participants through transition into living quarters for College Program

• Liaise with Community Director in the preparation, administration and execution of berthing requirements and changes inclusive of day-to-day facility operations

• Liaise with Event Manager in planning and execution of community events

• Conflict mediator for disputes between participants to ensure a safe and respectful living community

• Conduct regular administrative duties

• Conduct leasing tours to potential participants

Internship (May 2020-September 2020)

Vagabond Cruises- Hilton Head Island, South Carolina

• Recommend, explain, and promote sailings to guest. Assist with inputting information into the computer.

• Escort groups of guest to their meeting point of where their excursions are departing from

• Conduct sales while following schedules and communicating with guest and team

• Support guest with excursion cancellations, delays, and reimbursements by offering various solutions Disney College Program (January-July 2019)

Walt Disney World Company- Orlando, Florida

• Collating revenue reports for payments for 300 plus guest per shift

• Providing knowledgeable information about products while maintaining the quality and reliability of the service

• Expanding my knowledge with cross training in different food and beverage venues in order to offer an efficient guest experience

• Handling food and beverage products by knowing the regulations in order to provide a safe environment

Building Manager Apprentice (January 2018-August 2019) Flagler College- St. Augustine, Florida

• Assisting and setting up events to create an unforgettable guest experience while listening to guest needs

• Collaborating with the building director and outside companies in planning events while up keeping the standards of guest

• Head of leading tours around building to large amounts of groups to showcase the different venues and services within the location

Gabriella Rose Serp

1505 Theresa Drive, Charleston, South Carolina • Cell: 1-631-***-**** • *******@*****.*** Date of Birth: 9th January 1998 • Marital Status: Single • Sex: Female • Nationality: American Education

Flagler College - St. Augustine, Florida(2016 – 2020) Bachelor of Arts: Hospitality and Tourism Management Minor: Advertising

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