Business Analyst Scrum Master

Sr. Business Analyst

Work Experience

Possess Business Analyst and Project Management skills. Strong background in managing the development and implementation of IT software. Outstanding experience and knowledge in managing all variations of projects using Agile or Waterfall Project Management Methodology. Understand and possess interchangeable skills between and Business Analyst and Project Manager.

Education

●Agile Scrum Master training at Jewelers Mutual Insurance Group

●University of Nebraska at Omaha graduate with a Bachelor of Arts degree with a major in Political Science

●Numerous banking and management classes taken that included: Project Management, Project Auditing and People management

●American Institute of Banking (Omaha, Nebraska) classes taken in Banking and Bank management to optimize my performance as a prior Loan Officer

●Advanced Consumer Credit Training course through Norwest Bank, Omaha, Nebraska (Currently Wells Fargo Bank )

Professional Experience

07/05/2022 – January 2024: Senior Business Analyst/Scrum Master and Production Support Manager at Jewelers Mutual Group

Job Duties and Responsibilities at Jewelers Mutual Group:

●Worked as Business Analyst, Scrum Master and Production Support Management for Jewelers Mutual Group

●Responsible for creating and managing Jewelers Mutual Group IT Features and creating Sprint stories using Microsoft Azure (all stories included a very descriptive description, Acceptance Criteria and proper hours(Points) related to the story).

●Managed all stories created from initiation to implementation

●Proficient user in Microsoft Azure and Jira

●Created a strong working relationships and contact base across all Jewelers Mutual Group departments and customers

●Proven ability to work effectively with all variations of levels of management and people personalities and promote a team environment

●Worked collaboratively with customers and cross-functional teams to develop and design comprehensive System Requirement Specifications

●Coordinated with and provided support for Quality Assurance teams regarding solution testing and validation

●Assisted in development and execution of user acceptance and QA test plans. Testing new functionality and identifying possible errors before code is delivered to the customer.

●Actively promoted a quality culture in all deliverables and team members

●Demonstrated initiative, ability to work independently, critical thinking, strong analytical, problem solving, organizational

●skills and great attention to detail

●Scheduled and lead work group meetings, including preparation of meeting agendas and meeting minutes

●Facilitated internal business meetings - agendas, meeting minutes, tasks, follow-ups, etc.

●Handled routine status and metrics reporting; prepare presentations for Senior Management

●Set quantifiable metrics for tracking progress, establishes quality processes, and ensures quality level of deliverables to meet Jewelers Mutual Group and customer expectations.

●Acted as Agile Scrum Master for 2 IT teams within Jewelers Mutual Group

●Scrum Master Duties included conducting all of the Agile Cadence meetings (Daily Stand up, Sprint Planning (with capacity planning), Sprint Review, Sprint Demo, Sprint Retrospective meetings).

●Provided support on Agile methodology projects when required

●Worked as IT Production Support Manager

●Triaged all Production incidents and created documentation to track and follow-up on system defects, issues until closure

●Worked closely with Development team to analyze and resolve issue.

●Demonstrated initiative, ability to work independently, critical thinking, strong analytical, problem solving, organizational skills and great attention to detail

03/28/16 – July 2022: Senior Business Analyst at ARGO Data

Job Duties and Responsibilities at ARGO Data:

● Project Management, Program Coordination and Business Analyst experience to help make ARGO a successful software development company

●Provided support on Agile methodology projects when required

●Business Liaison between ARGO Data and their customers

●Created a strong working relationships and contact base across all ARGO departments and customers

●Proven ability to work effectively with all variations of levels of management and people personalities and promote a team environment

●Possess strong and effective written and verbal communication skills

●Worked collaboratively with customers and cross-functional teams to develop and design comprehensive System Requirement Specifications

●Worked closely with developers to translates system requirements into developer design specifications

●Created and update Use Cases as defined by the line of Business

●Responsible for creating and managing ARGO system Use Case and Feature and Function documents

●Created and update System User Guides and Data Mapping documents

●Created, track and follow-up on Issues, risks, change requests and action items until closure

●Coordinated with and provide support for Quality Assurance teams regarding solution testing and validation

●Assist in development and execution of user acceptance and QA test plans. Testing new functionality and identifying possible errors before code is delivered to the customer.

●Actively promoted a quality culture in all deliverables and team members

●Created documentation, track and follow-up on system defects, issues and risks until closure

●Demonstrated initiative, ability to work independently, critical thinking, strong analytical, problem solving, organizational skills and great attention to detail

●Scheduled and lead work group meetings, including preparation of meeting agendas and meeting minutes

●Facilitated internal business meetings - agendas, meeting minutes, tasks, follow-ups, etc.

●Handled routine status and metrics reporting; prepare presentations for Senior Management

●Set quantifiable metrics for tracking progress, establishes quality processes, and ensures quality level of deliverables to meet ARGO and customer expectations.

10/15/08 – 03/18/16: Numerous positions held for Citi Bank which included Program Coordinator (AVP), Sr. Business Analyst (AVP) and Project Manager (AVP):

Job Duties and Responsibilities at Citi Bank:

●Managed all aspects of projects which include, Joint Application Development sessions, documentation of business requirements, Project Scoping, estimates, Project Timelines, Deliverables, System Integration Testing/User Acceptance Testing and Implementation

●Coordinated projects for Citi Bank SSM Information Security/Vulnerability department

●Managed company high profile Program projects such as Infrastructure Vulnerability Management Platform (IVMP) which is a project to replace the current Citi Vulnerability tool VTMAS.

●Worked collaboratively with customers and cross-functional teams to develop comprehensive Business Requirement Documents, project plans, assign resources and prioritize the projects

●Managed high profile Program projects such as Segregation of Duties (SoD) Project Andes and Entitlement Review Quarterly Quality Assessment which were all related to Information Security

●Actively managed projects to ensure they are delivered within time and budget

●Implemented the Agile Project management Methodology for Citi Bank SSM department

●Facilitated all Agile Sprint and Scrums meetings. Designated as the Scrum Master

●Tracked actual schedule against the project estimates. Report significant variances and develop corrective action plans, as required

●Scheduled and lead work group meetings, including preparation of meeting agendas and meeting minutes

●Facilitated Internal Business Meetings - agendas, meeting minutes, tasks, follow-ups, etc.

●Created, tracked and follow-up on Issues, risks, change requests and action items until closure

●Created a strong working relationships and contact base across all Citi Sectors and Businesses

●Communicated project plans and routine updates on project status and issues/risks to the project team, stakeholders and management

●Worked directly with Senior Management and provide status and Metrics updates and information on a daily basis

●Provided weekly routine status and metrics reporting presentations for Senior Management

●SharePoint Administrator for my department

●Reviewed and organized audit material for Identity and Access before they were delivered to Auditors for review

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