SHAKIA L. KELLY

336-***-****

ad2783@r.postjobfree.com

Highlights and Skills:

** ***** ********** ** ******** service.

Self-motivated, reliable, dependable, people oriented and very determined.

Performs tasks well as an individual and as a team member.

Proficient in Microsoft Word, Publisher, Excel, PowerPoint, Outlook, and AS400.

Appreciates and respects diversity.

EMPLOYMENT HISTORY:

Family Dollar, Covington, Georgia

August 2008 to October 2009 – Customer Service, Cashier, Stocking, Strong Critical Thinking, Problem Solving and Analytical skills.

Stone Mountain Park, Stone Mountain, Georgia

May 2010/January 2014 – Assistant Lead, Customer Service, Inventory Control, Ordering, Cashier, Operate Multiple Locations, Strong Critical Thinking, Problem Solving and Analytical skills.

Chico's Warehouse, Winder, Georgia

August 2010 to August 2011-Picking/Packing, Receiver, Shipping

Vesta, Alpharetta, Georgia

March 2012 to August 2013- Customer Service, Calling Center, Call Payments, Strong Critical Thinking, Problem Solving and Analytical skills.

Manufacturing Resources International, Alpharetta, Georgia

December 2013/June 2015- Lead, Data Entry, Picking, Shipping/ Receiving, Inventory Control, Ordering/Purchasing, Strong Critical Thinking, Problem Solving and Analytical skills.

Express Employment Professionals, Elizabethtown, Kentucky

June 2015/ February 2016- Staffing Consultant, Scheduling, Interviewing, Answering Phone lines, Advertising via social media, Strong Critical Thinking, Problem Solving and Analytical skills.

ELG Metals, Louisville, Kentucky

February 2016/ August 2017- Administrative Assistant, Filing, Answering Phone lines, Shipping/ Receiving, Sorting, Bill Settlements, Scheduling, Strong Critical Thinking, Problem Solving and Analytical skills.

Express Employment Professionals, Greensboro, North Carolina

August 2017/ September 2017- Recruiting Specialist, Social Media Advertising, Scheduling, Interviewing, Answering Phone Lines, Strong Critical Thinking, Problem Solving and Analytical skills.

Alight Solutions, Winston-Salem, North Carolina

November 2017/ June 2018- Customer Service, Calling Center for Healthcare, Inbound/Outbound Calls, Claims, Data Entry, Strong Critical Thinking, Problem Solving and Analytical skills.

Adecco Staffing/ Ralph Lauren, High Point, North Carolina

July 2018/ September 2021- Work From Home Customer Service, Inbound/ Outbound Calling Center, Assist via Phone, Email, Chat, and SMS Messaging, Processing Orders, Refunds and Returns, File Missing Order Claims, Strong Critical Thinking, Problem Solving and Analytical skills.

Kontoor Brands, Greensboro, North Carolina

September 2021/ Current- Work From Home Customer Service, Inbound/ Outbound Calling Center, Assist via Phone, Email, Chat, Processing Orders, Refunds and Returns, File Missing Order Claims, Strong Critical Thinking, Problem Solving and Analytical skills.

EDUCATION:

Brookwood High School, Snellville, Georgia

November 2005 to May 2009

High School Diploma

Maxwell High School of Technology, Lawrenceville, Georgia

August 2008 to May 2009

Georgia Perimeter College, Newton and Dunwoody, Georgia

August 2009 to May 2012- Criminal Justice

Skills USA Member, 1 year

Successfully completed a one-year program in Public Safety with proficiency in the following skills:

1.Processing crime scenes

2.Investigating and reconstructing accidents

3.Using handcuffs and impact weapons

4.Conducting field sobriety evaluations for D.U.I.

5.Writing incident reports

Successfully completed The Rising Professionals Program with training in conflict resolution, business etiquette, business ethics, business dining, and dress for success/interviewing skills

HONORS: Skills USA State Competition, Crime Scene Investigations, April 2009

VOLUNTEER WORK: Quinn House Project, Maxwell High School, Fall 2008

INTERESTS: Volunteering to assist others

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