Shanea Curry

Irwinton, GA *****

ad2780@r.postjobfree.com

+1-478-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Hair Stylist

Cre8tive Stylez - Milledgeville, GA

June 2016 to Present

Providing braid styles of different sorts to clients. Scheduling and rescheduling appointments at the client's request. Confirming appointments 24 hours prior to service appointments. Proper cleaning and sanitation of all salon equipment. Ordering and stocking of products needed to provide service. Upsales of products needed to maintain hairstyle.

Customer Service Representative (remote)

The Echelon Group - Macon, GA

December 2022 to April 2023

Contract for Mortgage Companies

Process payments for customers

Set up payment arrangements for late payments

Inbound and outbound calls for customers having issues with account. Proper phone etiquette

Handle multiple applications and software at a time to service customers. Be emphatic to each customer’s need

Proficient in Microsoft Software and Teams.

Contact Tracer-Covid Response Team (remote)

Georgia Department of Public Health - Macon, GA

August 2020 to June 2022

• Call people who have been identified as a close contact of someone who tested positive for COVID-19

• Call or virtually monitor every identified close contact, gather/verify their information, and provide instructions for quarantine

• Input additional information of the close contact into the digital system

• Respond to common questions and provide information/recommendations regarding quarantine

• Communicate with close contacts in a professional and empathetic manner

• Collect information on symptoms during the call and record into the digital system

• Coordinate with supervisors if necessary, to refer close contacts to local support resources

• Exhibit critical thinking during calls to identify trends, gather additional information, and escalate any risks where necessary

• Understand daily workflow and collaborate across the team

• Role may require performing additional COVID-19 response related activities Houseparent

Central State Hospital - Milledgeville, GA

November 2017 to May 2019

Monitor individuals in a group home setting.

Assist with daily living activities.

Take vital signs

Monitor medication intake

Assist with appointments

Transport and pick up from day center

Documenting individuals activities throughout shift and in 24 hour report. Education

Diploma in Cosmetology

Central Georgia Technical College - Milledgeville, GA January 2015 to May 2016

High School Diploma

Wilkinson County High School - Irwinton, GA

May 2002

Skills

• Microsoft Word (3 years)

• Customer Service (4 years)

• Customer Support (4 years)

• Call Center (2 years)

• Data Entry (2 years)

• Customer Care

• Service Technician Experience

• Microsoft Word (10+ years)

• Typing (8 years)

• Computer Operation

• Microsoft Outlook

• Computer literacy

• Microsoft Excel

• Computer skills

• Hair Styling

• Upselling

• Sales

• Communication Skills

• Front Desk

• Phone Etiquette

• Cleaning Experience

• Cash Handling

• Vital Signs

Certifications and Licenses

Master Cosmetologist

June 2017 to March 2018

Certified and Licensed to perform any duties required of a Cosmetologist within the State of Georgia.

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