Customer Service Front Desk

Eryn K. Winkelhake

**************@*****.*** 651-***-****

**** ******* *** **** ** Paul, MN 55118

Education

College of Saint Benedict St Joseph, MN

Intended Degree: Bachelor of Science in Biology May 2025

Intended Major: Biology, minor in Psychology and Chemistry

GPA: 3.53/4.0

Work Experience

College of Saint Benedict Chemistry Department/Stock Room St. Joseph MN

Chair of Chemistry Department in class Teaching Assistant October 2022 – Present

Assisted students in class with lecture problems

Provided outside-the-classroom tutoring and helped them achieve better on tests

Assisted in laboratory procedures and project help

Stocked chemicals and lab equipment for future labs; put chemicals in the correct locations in our storage and logged them into our Chimera system

Cleaned fragile laboratory instruments and created dilutions for future labs.

College of Saint Benedict Athletics St. Joseph, MN

Front Desk Receptionist- Customer Service August 2021 – Present

Provide information about facilities, entertainment options, and rules and regulations.

Monitor activities to ensure adherence to rules and safety procedures.

Responsible for cleaning and sanitizing procedures of the gym and recreation equipment.

Assisted phone callers as well as made schedules and recruitment information for the soccer department

Field Technician Metropolitan Mosquito Control District. Oakdale, MN

May 2023 – August 2023

Worked and studied different field pesticides while obtaining an official pesticide applicator L license

alongside many entomologists and field supervisors, studied and collected the different biological/anatomical forms of mosquitos, black flies, and ticks

Worked as a public health employee applying pesticides to control the mosquito population in Minnesota

Leadership & Involvement

Student Health Assistant May 2023 – Present

Shadow a multitude of hospital employees including MDs, PAs, and nurse practitioners at the St. Cloud Hospital’s Emergency Room

Gained first-hand exposure to medical treatment and patient interaction

Conducted surveys for clinical research at Urgent Care and the St Cloud Centra Care hospitals

Assisted physicians in cleaning and stocking the emergency room and Urgent Care with supplies

Hospital Health Life Program-Intern February 2022 – Present

Volunteer Program

Demonstrated leadership skills while furthering the integration of HELP with CSBSJU

Prioritized delirium prevention with elderly hospital patients by providing mental and social stimulation

Creatively interacted with numerous geriatric patients to reach creative writing with patients

Concisely charted patient status using Epic to optimize delirium prevention efforts

St Joseph Catholic School- Tutoring August 2023 – Present

Study Buddy- volunteer

Volunteered bi-weekly throughout the semester at the local catholic grade school to assist younger students in school subjects

Helped students with speech, spelling, arithmetic, readings, and social studies work

Provided a peer-mentor relationship for student and community help

Skills

Familiar with Adobe Elements, Microsoft Office Skills, Delta, Python, JEOL, spectroscopy; Time Management, Adaptability, and Flexibility

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