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Customer Relations Owner Operator

Location:
Hampton, VA
Posted:
January 30, 2024

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Resume:

ChristopherSullivan

***BaldwinTerrace

Hampton,VA23666

803-***-****

ad275q@r.postjobfree.com

Objective:

RelocatingforfamilyreasonsfromFloridatotheHamptonVAarea,seekingemploymentina forward-thinkingcompanywhereIcancontributemy30-plusyearsofhospitalityandcustomer serviceexperiencethatcouldalsoleadmeintoothercareeropportunities. Skills&Abilities:

-Riskmanagement

-Foodprepandsafety

-Profit&Lossaccountability

-Staffdevelopment

-Financialresultsandmanagement

-Settinginventorypars

-Inventoryofproduct

-Qualitycontrol

PAGE 1

HouligansDaytonaBeach,FlSpeedwayLocation

Manager

5/2023-12/2023

AssistedtheGMinday-to-dayoperationsoverseeingthestaffof95personnelatthisbusylocation withsalesinexcess$5million.Personnelresponsibleforopeningandclosingshiftsetupinthe morningandfinancialreconciliationintheevening.Maintainingacleanfacilityinsideandout,Iwas directlyresponsibleforrepairsandcorrectivemaintenanceandpreventivemaintenanceofequipment, outdoorfixtures,etc.Scheduledcleaningprojectsandweekly/monthlydeepcleansforthis high-volumelocationnexttoDaytonaSpeedwaywhichhostfrequentlarge-scaleeventsdirectly impactingsalesandperformance.

FlaglerTavern

GeneralManager/AssistantGeneralManager

7/2017-1/2023

Managedbudgetimplementations,employeehiring,training,scheduling,employeereviews,and contractreviews.Developedandmaintainedrelationshipswithourcustomerbase,vendors,and communityandCity/Countyofficials.Maximizedefficiencybycoachingandmentoring145staffand managementwhilemaintainingaclean,safe,friendlyworkenvironmentresponsibleforinexcessof over$10millioninrevenue.Iimplementedoperationalstrategiesforourmanyonandoffsiteevents. PAGE 2

VisionsManagement-BarrelHouse

OperationsManager

5/2014-6/2017

RebrandedWalterborolocation–creatednewmenus,licensing,build-outrenovations&building vendorrelations(results=400%increaseinlessthanayear).

-Buildingastrongrelationshipwithcustomers

-ResponsibleforOrdering/Inventory(evaluatingcosts)

-Hiringandsupervisingemployees(Schedules,HumanResourcesfiles)

-Workingwithstafftoensurethatguestshaveanenjoyableexperience

-MaintainingsanitationstandardsinpublicareasandinKitchen/Bararea

-Monitoringadherencetoalllawsandsafetyguidelines

-Maintainingandprocessingaccounting/financialplanning BlackRiverChopHouse

ExecutiveChef

6/2013-5/2014

-Maintainingalevelheadwithstrongstrategicleadershipskills

-Creatingnewandinnovativedishes

-Maximizingtheproductivityofkitchenstaffincludingchefs,cooks,culinaryassistants,apprentices, souschef,anddishwasher

-Responsibleforordering/inventoryandfoodcost PAGE 3 VisionsManagement

OperationsManager

5/2010-5/2013

-Oversawthedailyoperationsof1nightcluband2bars&grillsinOrangeburg,SC

-Establishedbudgetsforalloutletsinalignmentwithcompanygoals

-Droveperformanceandsaleslevelimprovementsforalloutlets

-Ensuredthemarketisshowingcontinuousimprovementsindrivingperformanceandutilizing performancemanagementskills.

-Ensuredhiringandretainingteammemberstohelpimproveproductivityandqualityoftheguest experience

-90-daycontractwiththeoptiontoleasethefacility

-Responsibleforoveralloperation–Strongleaderinthebackofthehouse&resolvingconflicts

-Attentiontodetailforfoodstandards,costssafety

-Hire,trainstafftoensureproperfoodpreparationmeetsstandards

-Maintainingworkschedules,shipments,cleaningschedules–Organization PAGE 4

EmeraldPrincessCasino

Food&BeverageManager

6/2009-2/2010

-Preparingmealsforover200passengersnightly–PrivateFunctionsover700passengers

-Creatingnewmenudesignsweeklyandtrainingstaffonthenewdishes

-Responsibleforvendingmanagement–orderingfood,beverages,&housekeepingsupplieswhile maintainingastrictbudget

-Hiring,training,andschedulingfor20+employeesin3departments

-MaintainingahighstandardofqualityserviceinacleansafeenvironmentwhilemeetingallState HealthcodesandinspectionsincludingCoastguardinspections. 1058Grille

Owner/Operator

5/2007-5/2009

-Managingarestaurantwithsalesinexcessof$800,000.00annually

-Day-to-daymanagementwhichincludedstaffing,training,purchasing,cost-control,customer relations,menudevelopment,maintenance,andadvertising.

-Inchargeofandmaintainedallfinancialaspectsincludingbi-weeklypayroll,accountspayable, payrolltaxes,salestax,federaltaxes,insurances,andbudgetingoffinancialstatements.

-Staffed,trained,andretained17staffmembersincludingkitchenemployees,servers,bartenders,and hoststaff

-Streamlinedcontrollablespendinginanongoingefforttomeetweeklyoverheadexpenditures.

-Carriedoutademographicstudythatpinpointedtherestaurant'smarket PAGE 5 TheWhale’sRibRawBar

GeneralManager

4/1986-1/2006

-Maintainoperationsbypreparingpoliciesandstandardoperatingprocedures,implementing production,productivity,quality,andpatronservicestandards;determiningandimplementingsystem improvements.

-Establishrestaurantbusinessplanbysurveyingrestaurantdemand,identifyingandevaluating competitors,preparingfinancial,marketingandsalesprojects,analysesandestimates

-Accomplishedcompanygoalsbyacceptingownershipforaccomplishingnewanddifferentrequests; exploringopportunitiestoaddvaluetojobaccomplishments. Awards&Recognitions:

-Goldenspoonaward,BestRawBar,BocaRatonMagazineandSun-Sentinel

-ContributionAwardsfromthecityofDeerfieldBeachandBocaRaton

-ClaflinUniversityHonorarySocietyAwardOrangeburg,SC

-ServeSafeCertified-ManagersClassvalidthru8/2026

PAGE 6



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