MELISSA J. ROOT

Surfside Beach, SC ***** • ad26xv@r.postjobfree.com • 607-***-****

OVERVIEW

• Over twenty-seven years of experience in the insurance field; eleven years of experience in the customer service field

• Willing Carolina and able to complete the necessary steps for re-licensing to become an insurance broker in the State of South

• A once two-time business owner who is passionate about expressing one’s creativity and exploring new opportunities

• A self-starter with exceptional organizational skills EDUCATION

Freeman Class • of 1991 Received course Business insurance School license to become full-time licensed insurance broker after successful completion Syracuse, of licensing NY McGraw Class of 1989 Central High School McGraw, NY PROFESSIONAL EXPERIENCE

Hillmont Customer Service Associates, Representative Inc. Cortland, 2012-Present NY Sweet Owner, • • • • Melissa’s Baking Diligently potential, Responsibly Effectively Successfully Venture business provide handle maintain maintained the exceptional clients one day-knowledge while steady to-day customer working line tasks about of of insurance service remotely client company management through per services, specific phone including on client’s and a company-email request plan communications wide information, basis prices, to current, and services Cortland, 2008-as well 2011 as NY The Owner, • • Basket Retail Collaborated Catered Bistro Business a variety with of local professional restaurants events to craft ranging unique from desserts graduation for the parties purpose to weddings of being sold to customers Cortland, 2007-2008 NY Hillmont Licensed • • • Specialized Demonstrated Provided Insurance Associates, excellent Broker, in Inc. crafting creativity All customer Lines made-through to-service order custom while gift basket baskets individually designs for local maintaining which customers ranged the in from necessary the community food baskets maintenance to supply of the baskets Cortland, 1990 business – 2006 NY

• • • • Effectively Devised Encouraged savings Worked York State insurance closely Insurance maintained clients with plans to the Fund join all Associated tailored lines the while certified of employed to insurance meet Transporters trucker’s an as for individual a over licensed safety of NY, fifteen client’s group LLC, insurance consecutive and to needs secure received broker for up years maximum front formal savings company savings as well recognition as year-end by the service New fee TECHNICAL SKILLS

• Proficient in: Microsoft Office 365 programs; GMail

• Familiar with: PowerPoint and Excel

VOLUNTEER WORK

• Consistent volunteer at local food banks and SPCA organizations

• Previously volunteered at the Highgate Manor Nursing Home located in Cortland, New York HOBBIES & INTERESTS

• Enjoy baking, cooking new recipes with family and friends, painting, and staying active