I am a motivated team player seeking to bring organization, dedication, and good work ethic combined with a desire to learn and grow with the company.

Experience:

CUSTOMER SERVICE ASSOCIATE/ KEEP STOCK/SALES SPECIALIST GRAINGER, September 2012 – September 2022

Sales Specialist duties

Worked at 4pl location at Tinker Air Force Base

Obtained clearance to Tinker Air Force Base

Created quotes for Tinker Air Force Base customers and sent orders to the general services administration

Deliveries of products ordered to Tinker Air Force Base Customer buildings

Move products from customers dock to designated Grainger area VIA forklift

The MXSG customer requested that I have oversight of warehouse to work closely with customer planners.

Covered peer duties when necessary

Supervisory assignment of tool kitting for customer

Trained new employees including supervisors

Worked closely with account managers to ensure customer satisfaction and follow up of special projects.

Keep Stock Duties

Drove to customer locations to review customers product inventory

Ordered additional product or any additional items requested by the customer

Scanned bins and updated labels for inventory

Crossover order parts for customers from competitor companies

Worked closely with account manager and the on-site service specialists

Covered peer routes when necessary

Customer Service Associate duties

Ship/receive product, process returns, set up freight pickups

Assemble customer specific kits for delivery/pickup

Provide customer dock service, load/unload product

Provide customer service and train new employees

CUSTOMER SERVICE ASSOCIATE, HOME DEPOT, OCTOBER 2011 – SEPTEMBER 2012

Plumbing department customer service, stock products, and assist in coordinating installs

INSTALLED SALES & CUSTOMER SERVICE, LOWE’S, APRIL 2008 – SEPTEMBER 2010

Promoted to Installed Sales Coordinator

Assisted customers with install purchases, customer satisfaction follow up, process invoices

Plumbing department customer service, stock products, and assist in coordinating installs

ELECTRICIAN APPRENTICE, ENVIRONMENTAL SOLUTIONS, FEBRUARY 2007 – MARCH 2008

Assist electrical journeyman

NIGHT STOCK, KROGER, JUNE 2004 – DECEMBER 2006

Receive in shipments, unloaded and stocked product

Education:

COMPUTER NETWORKING, ITT TECHNICAL INSTITUTE

EDMOND SANTA FE HIGH SCHOOL

Skills:

SAP

Salesforce

Forklift, order picker and man lift operator

Eagerness to Learn, Improve, & Progress

Safety Oriented

Knowledgeable in PC assembly, hardware and components

Microsoft excel/Word

Certifications:

Forklift

CPR

H2S Gas

Smith Driving Course

References available upon request.

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