Julian D Soto

**-** **** ******,*********, NY ***21

Ph: 347-***-****

ad26wb@r.postjobfree.com

Professional Summary

Passionate and detail-oriented customer service professional with 10 years of experience. Expertly trained in conflict resolution and proven successful in its execution. Committed to building customer loyalty by applying strong interpersonal and communication skills. Excel in time management, problem-solving, and leadership abilities. Detail-oriented with robust organizational skills, agile in handling large data sets. Efficient with an aptitude for clear and effective communication. Skills

• Problem solving

• Customer service

• Multitasking

• Communication skills

• Bilingual English/Spanish

• Computer literacy (Office, Adobe)

• Organizational skills

• Flexibility and Adaptability

• Teamwork

Work Experience

Delta Airlines N.Y July. 2022 – Jan. 2024

Ticketing/ Gate Agent

• Checking in Passengers

• Handling Luggage

• Providing Flight Information

• Assisting with the Boarding Process

• Customer Service

• Managing Seat Assignments

• Making Flight Announcements

• Handling Irregular Operations

• Maintaining Gate Area

• Coordinating with Flight Crew

• Verifying Travel Documents

• Assisting with Baggage Issues

• Ensuring Safety Procedures

• Processing Upgrades and Standby Passengers

American Ailrines N.Y July. 2014 – March 2020

Ticketing/ Gate Agent

• Checking in Passengers

• Handling Luggage

• Providing Flight Information

• Assisting with the Boarding Process

• Customer Service

• Managing Seat Assignments

• Making Flight Announcements

• Handling Irregular Operations

• Maintaining Gate Area

• Coordinating with Flight Crew

• Verifying Travel Documents

• Assisting with Baggage Issues

• Ensuring Safety Procedures

• Processing Upgrades and Standby Passengers

Mogo Visual N.J Jun. 2013 – Aug. 2022

Graphic Designer

• Maintaining a complete archive of graphical images, photographs, and previously completed works.

• Developing high-quality, creative graphics for various company needs, including logos, websites, and product illustrations.

• Engaging clients in the design development process to cater to their individual needs.

• Reviewing layouts and marking changes to enhance results and meet promotional targets.

• Selecting details of designs, including the style of images and text, and determining the size of the type to be used.

• Using Adobe Suite to ensure consistency and high-quality in all visual elements of projects. Benvenuto Grille N.J Jun. 2010 – Jun. 2014

Server

• Welcome guests warmly and assist with seating.

• Clearly present menus and explain specials.

• Actively listen to orders and provide recommendations.

• Accurately input orders and coordinate with kitchen staff.

• Provide attentive service throughout the meal.

• Present bills clearly and process payments promptly.

• Maintain a clean and organized dining area.

• Uphold Eataly's standards and contribute to a positive atmosphere. Education

Customer Service Core June 2014

Flagship University

Graphic Design Technology Dec. 2009

American Business School - Pereira, Colombia

GED Dec. 2010

Long Island City High School - Long Island, New York

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