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Customer Service Operator Driver

New York, NY
January 29, 2024

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Joel Validum, BS, RMT, RPT, CNA, SBIRT, CPR, CDL

41Seafoam Street

Staten Island, New York 10306

Home: 347-***-****-Cell 718-***-****

Job Objective:

Seeking to obtain any positions that are available in healthcare, food and transportation in your health facility that matches my career background work skills, where my knowledge and work experience can be utilized as well enhanced the work I performed.

Summary of Qualifications

More than 25 years of experience in the healthcare, mental hygiene, food and professional operator driver in the industry

Outstanding patient customer service, safety, good communication skills, excellent leadership and teamwork

Ability to provide administrative and clinical tasks, nursing services such as medications and flu injections to patients

Proficiency in blood draw venipunctures, finger sticks, capillaries, urinalysis, drug screening and EKG’s for patients of all age groups,

Paternity DNA collections, saliva/alcohol testing and body measurement index (BMI)

Fluent in English and moderate Spanish, good office skills, flexible and able to multitask. good operator driver

Confident, compassionate, responsible, quick learner, dependable, hard worker and strong problem solving skills

Compliance of OSHA safety procedures/Maintaining patient identification by following HIPPA law

Work Experience/Employment History

Northwell Health/RUMC-Staten Island NY-Phlebotomist/Medical Assistant 01/2021/02/2023

Clove Lakes & Carmel Richmond Nursing Home Rehabilitation Center/Staten Island NY- Certified Nursing Assistant CNA - 2018-2019

Richmond County Ambulance/Staten Island, NY-Professional Operator Ambulette Driver 19A-CEVO/EMT 02/2015-2017

Daily duties are taking patients to medical appointments, physical therapy, daily activities program and dialysis treatment

Assist disable patients in and out of wheelchairs/ stretchers/homes

Assist in providing medical care/CPR, bandaging open wounds

Follow all policies guidelines to protect and safeguard patients health privacy by following HIPPA law and OSHA

Lead, supervised and train ambulette drivers in safety standard procedures

Total Wellness &Quest Diagnostics New York, NY-Mobile Medical Specialist-Contractor & Phlebotomist Floater 10/2013-Present

Performed a varieties of routine blood draws procedures, include venipunctures, finger sticks, capillaries at health events and clinics

Prepared and processed patient specimens, samples according to departmental procedures using standard techniques

Prepared and packaged forensic specimens to transport to laboratory for serology diagnose testing results/gel cards

Led and supervised health events for multi-million private commercial companies and public sectors

Upload and scan patient documents to head office and maintained inventory and stock

Medical Art Center, Staten Island NY- Office Assistant Administrative/Medical Associate/02/2000-04/2013

Performed a varieties of venipunctures, immunization shots and skin punctures to obtain a blood sample for laboratory testing

Prepared and organized patient specimens for testing, collected urinalysis drug screening

Delivered blood samples to various departments as required by management and EKG’s

Handled electrocardiogram, blood centrifuging, urinalysis, performed laboratory service and log patients report in computer

Performed administrative work, clinical tasks, and work under physician's direct supervision when performing clinical duties.

Complete physical, blood measure, radial pulse, respiration, body temperature, high, weight and body measure index (BMI)

Update patient’s medical records, filling out insurance forms, arranging for hospital admissions and laboratory services.

Educational/Qualifications/Certifications/Commercial Driver License:

Associate’s Degree-Medical Technology Program/Mandl College of Allied Health, New York 2004

Bachelor’s Degree-Administrative Management/Nyack College, New York 2009

Registered Medical Technician/Registered Phlebotomist and EKG/American Medical Technologist, New York-2004

Certified Nursing Assistant/New York State Dept of Health - Since 1994/Recertified 2020-2022

Cardiopulmonary Resuscitation CPR Certification-current/American Red Cross Association, New York-2020-2022

Mental Health First Aid, MHFA/National Council for Community Behavioral Healthcare-NYC, 2011

Screening Brief Intervention and Referral to Treatment, SBIRT/NYCDHMH, 2011

Credentialed Alcohol & Substance Abuse Counselor Trainee, CASAC-T/NYSOASAS, 2010

Universal Disease Precaution Control/NYS, 2000

Certified Gourmet Cook/ Food Protection Dept of Health and Mental Hygiene New York City, 2017

Professional Commercial Operator Driver/Department of Motor Vehicle. New York State, 2009

Surrogate Parent & Supported Decision Making New York Facilitator/2019

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