Customer Service Representative

MONIQUE JACKSON

DALLAS TX, *****

Phone:214-***-****

ad26nn@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATION

Providing Exceptional Service…Building Loyal Relationships…Solving Problems, increasing sales

Dynamic customer service processional experienced in both call-center and retail store settings.

Productive relationship builder, excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Highly professional-dependable, reliable and able to perform duties with minimal supervision.

EXPERIENCE

MARCH 2022 – JANUARY 2024

CUSTOMER SERVICE CLAIMS DEPARTMENT, Goodleap – Tx, Work From Home

File and updated claims

Take inbound and outbound calls

Responding to emails

Document review and file uploads

approving applications

APRIL 2018 – JUNE 2022

MEMBER SERVICE REPRESENTATIVE, molina healthcare -irving, tx

Respond to telephone inquiries

Provided new and existing members with the best service relation to billing inquiries, service request and complaints, appeal and grievances

Verified eligibility, PCP on file EOB, provider status, state Medicaid guidelines

MARCH 2015 – APRIL 2018

CUSTOMER SERVICE REPRESENTATIVE, at&t -dallas, tx

Take customer calls and complete service orders

Handle customer request for payments, activations, upgrades and other services

Handle inbound and outbound calls

Provided website support

Respond to customer queries about services, equipment and promotions

EDUCATION

JUNE 2011

DIPLOMA, mesquite acamemy

FEBRUARY 2017

PHARMACY TECHNICIAN, richland college

SKILLS

Product Knowledge

Adaptability

Medical Billing

Analysis Skills

Clear communication

Problem-Solving

Positive Attitude

Technical Support

Contact this candidate