Customer Service Administrative Assistant

MICHAEL NEWTON

Bedford Heights, OH *****

216-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with a proven track record of

providing exceptional customer service in fast-paced environments. Offering keen

attention to detail and strong decision-making skills to manage multiple, concurrent

tasks. Self-motivated work ethic to perform effectively in independent or team

environments.

SKILLS

Research and Analytical Skills

Proficient in Relius Database and Microsoft Excel

Quality Customer Service for Internal (Management & Administrators) and

External (Clients and Participants)

Completing Administrators required tasks and handling portions of their

work when on vacation

WORK HISTORY

11/2014 to 12/2020 Pension Assist Administrator

Noble-Davis Consulting, Inc. – Solon, OH

Performed routine clerical tasks by scanning, filing, and copying documents.

Developed and maintained Annual and Quarterly Valuations and Form

5500s administrative processes to improve organization for clients.

01/2005 to 12/2014 Distribution and Loan Processors for Participant

05/2001 to 12/2004 Copy Room and Support Staff (Data Entry and Monthly Payroll Import)

Noble-Davis Consulting, Inc. – Solon, OH

Processed distributions and loans within various departments to achieve

timely accurate and fair proceedings for participants for clients' participants.

Reviewed distributions and loan paperwork for completeness, identified

missing documentation, and generated distributions and loans for clients'

participants. Also, explain distributions and loans process for participants'

calls or emails.

Maintained compliance with privacy and security requirements, as well as

federal statutes covering distributions and loans.

Process clients' payroll files for investment trades and their records.

EDUCATION

05/1995 Bachelors of Arts: Philosophy Cum Laude (3.91 GPA)

John Carroll University - University Heights, OH

05/1995 Borromeo Seminar (Minor Seminary - Institute of John Carroll University)

Catholic Studies

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