YV

YAJAIRA VEGA

ad26le@r.postjobfree.com 956-***-**** McAllen, TX 78501

I have over 8 years in bilingual customer care experience. worked in a fast paced high call volume environment while always demonstrating empathy to customer and using all available resources provided and trained for to efficiently provide Excellent Customer Service

Bilingual

Patience

Active Listener

Efficient

Quick Learner

Able to Multitask

Problem Solver

Computer Skills

TTEC McAllen, TX

Customer Service Representative

08/2022 - 11/2022

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business. T-Mobile Mission, TX

Bilingual Customer Service

Representative

04/2005 - 07/2010

At inbound-call center answered and addressed customer inquiries by troubleshooting mobile devices or resolving billing issues always demonstrating empathy and building long- term relationship with customers

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Consulted with customers regarding needs and addressed concerns. Convergys Pharr, TX

Resolution Specialist

05/2001 - 08/2004

Answered escalated calls from upset customers and showing concern to their situation while efficiently finding the best solution for the customer and the company

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Followed up with customers to ensure customers issue or complaint was resolved in a timely manner.

Bryan University Tempe, AZ

Associate of Arts in Accounting

07/2023

Mcallen Memorial High School McAllen, TX

High School Diploma

01/1999

Summary

Skills

Experience

Education and Training

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