Customer Service Entry Level
Resume:
Nytara Robertson
Houston, TX *****
***.**************@*****.***
Highly motivated individual excellent communication and organizational skills seeking an entry-level position. A quick learner, eager to contribute to a team and committed to professional growth and development.
Work Experience
Receptionist
IDEA Public Schools - Houston, TX
August 2021 to August 2023
• Organizing essential forms and documents for families including FARM applications, uniform guide, applications, etc. in a binder, portfolio, etc.
• Communicating morning announcements to students and team members
• Answering all phone calls
• Greeting parents, students, visitors
• Ensuring each visitor has the appropriate credentials to enter campus site and to pick up students
• Utilizing PowerSchool to locate student schedule for parent pick-ups
• Communicating with teachers on student pick-ups
• Direct visitors to appropriate team member
• Direct late students to SIS Coordinator
• Assist with recruitment process
RCA Rural Carrier Associate
UNITED STATES POSTAL SERVICE (USPS - Full Time) - Kingwood, TX January 2021 to December 2021
• Successfully completed routes in remote rural areas, ensuring efficient and timely delivery.
• Utilized navigation tools and maps to navigate unfamiliar areas and locate addresses.
• Developed strong relationships with customers, providing excellent customer service and resolving any issues.
• Adapted to changing routes and schedules, demonstrating flexibility and adaptability in challenging rural environments.
Daycare Assistant
Learning Tree Center - Humble, TX
December 2017 to December 2020
• Assisted in the supervision and care of children aged 2-5 in a daycare setting.
• Communicated effectively with parents, providing updates on children's progress and well-being.
• Maintained a safe and clean environment, ensuring the health and safety of all children.
• Provided one-on-one support to students, addressing their individual needs and challenges.
• Assisted in the creation of classroom materials and resources.
• Assisted in the development and implementation of lesson plans for various subjects. Cashier/Customer Service
Joe V's Smart Shop - Houston, TX
April 2013 to December 2016
• Cash handling and register operation experience, providing accurate and efficient service to customers.
• Strong knowledge of retail operations, including product knowledge and resolving customer inquiries.
• Demonstrated ability to work in a fast-paced environment, managing high volume transactions with accuracy.
• Proven track record of maintaining a clean and organized work area, adhering to company policy and procedures.
Lead Food Service Worker
Aramark - Huntsville, TX
August 2009 to May 2012
• Supervised a team of 15+ employees in fast-paced restaurant environment, ensuring high-quality service.
• Implemented efficient inventory management system, resulting in 20% decrease in food waste.
• Developed and enforced standard operating procedures, leading to improved efficiency and customer satisfaction.
• Trained new staff members on food safety protocols, resulting in zero health code violations during surprise inspections.
Education
Certificate in Electronic Medical Records
Ashworth College - Norcross, GA
April 2017 to January 2018
High school diploma
Cold spring High School - Coldspring, TX
May 2003
Skills
• Customer Service (3 years)
• Childcare (4 years)
• Front Desk (2 years)
• Medical terminology (1 year)
• School bus monitoring (1 year)
• Campus recruitment (1 year)
• Data entry (2 years)
• Home health (5 years)
• Custodial experience (1 year)
• Sales associate (2 years)
• Customer service
• Restaurant experience
Certifications and Licenses
Paraprofessional Certification
July 2023 to July 2025
Private Security License
September 2023 to September 2025
Non Commissioned Security Officer
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