Front Desk Receptionist

BELKIS HERNANDEZ

***** ** **** *** 786-***-**** ******************@*****.***

Work Experience M&K Agency — Front desk receptionist Little Genius Learn and Play — Teacher

**/**** ** **/****, Florida city

•First one to recieve calls & transfer to designated department

•Analyze insured concerns

• Follow up with emails

•Recieve incoming and return mail

• Recieve payments and process them

• Make copies

• Scan documents

• Prepare electronic signatures for customers

• Complete endorsements

• Assist them with mobile App

• Attend walk ins

• Use excel, Word, Eagent, Microsoft

• Type 40-60 Wpm

• Underwritting for Home and Auto

• Call for pending cancellations and missing signature

• Notate le with detail spoke with client to have it on record for better assistance

, Miami Fl

• Planning and delivering lessons

• Change diapers as needed

• Supervise infants

• Ensure play, sleep and changing area are kept clean

• Reporting accidents

• Communicate with parents

Languages

Professional

Certi cations

Education

Bilingual

• English & Spanish

• 440 License · • ServSafe certi cation · • CPR & First Aid Southridge Senior Highschool

• Graduated class of 2018

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