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Customer Service Store Manager

Location:
Lafayette, LA
Salary:
$70000-65000
Posted:
January 28, 2024

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Resume:

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Larry DENAIS

Lkdenais @gmail com 337-***-****

OPERATIONS MANAGEMENT PROFESSIONAL

‘Award-winning and results-driven professional with a record of proven success leading large store operations.

Possess strong business acumen necessary to identify problem areas and implement changes to improve

productivity. Motivational and committed leader with an ability to inspire teams to perform at high levels. Quick

decision-making abilities resulting in flawless executions of delegated projects and plans.

Process Improvement ~ Employee Training & Development ~ Asset Protection ~ P&L Management ~ Logistics

Selected Accomplishments

- Lead the Group's largest Volume Logistics Process.

- Team achieved #1 ranking in Group Operations.

- Achieved 12% Comp Sales in Multi Unit

= Recipient of the Collaboration Award for Q1.

Experience.

Store Manager, October 2016 to January 2024

Family Dollar, Baton Rouge- Lafayette, LA

* Delegated work to staff, setting priorities and goals.

* Recruited and trained new employees to meet job requirements.

* Developed and mentored team members to provide, professional service while adhering to established

customer service guidelines.

Assistant Store Manager (Operations), July 2002 to May 2016

WalMart, Lafayette, LA

Maintained key reporting to identify process errors, create best practices, and improve overall

operations.

Played a key role in implementing developmental training programs for leaders that are up for

promotions.

Confirmed receiving and outbound processes were completed in a timely manner.

Responsible for the logistics and customer service departments for a $10M store while managing a

staff of 50

Maintained key reporting to identify process errors, create best practices, and improve overall

operations.

Played a key role in implementing developmental training programs for leaders that are up for

promotions.

Provided leadership to employees and administered performance coaching and action plans as

needed.

Education

Lafayette High, Lafayette, LA, High School Diploma, May 1996

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