Customer Service Assistant Manager

MARCO DEAN

*** ******, ************, ** *****

Cell: 601-***-****

**********@*****.***

Supported position in a growing company that values exceptional customer service, quality and integrity. US Veteran

Assistant Manager

Nursing Assistant/Rehab Technician

Proof Operator

Centralize Scheduler

Excellent Customer

08/2014 to Current

SWETMANS SECURITY

Biloxi, MS

Armed Security Guard

Patrol assigned area(s) on foot or in patrol unit

Maintain high level of security consciousness and awareness of activity within and around buildings and properties Respond to all security related radio calls

Monitor and report unauthorized or suspicious person/vehicles with the security area Write reports of any accidents

02/2012 to 06/2014

CHURCHS CHICKEN

East St Louis, Il

Assistant Manager

Ensured that all Team Members complete their Shift Excellence tasks for their assigned position(s) Ensured that employees and store was clean and neat in appearance Ensured food safety, quality and accuracy of orders Resolved customer complaints quickly while maintain positive customer relations Demonstrated that customer needs are the highest priority 11/2005 to 03/2013

JACKSON HEWITT

Belleville, IL

Tax Prepare / Customer Service

Prepared income tax return electronic and by hand for individuals Reviewed financial records, such as prior tax return forms, income statements and documentation Interviewed client to obtain additional information on taxable income and deductible expenses and allowances Consulted tax law handbooks

Successfully handled general office work

10/2000 to 02/2012

ACCESS ILDD

Fairview Heights, IL

Personal Support Worker

Provide basic care for multi-handicapped adult

Purchase, care, and repair of personal belonging, administrated medications Provided specified serves including transferring, lifting, bathing, toileting and feeding Collect baseline data and maintain records

02/2006 to 01/2007

CATALINA HEALTH RESOURCES

Fairview Heights, MO

Data / Receptionist

Completion of posting information into the system or onto magnetic tape and disk, with data entry device or keyboard. Study Reports for regulatory reporting, and preform project work where needed Administrative tasks, filing, answering phones, and routine typing 01/1996 to 10/2005

TENET SAINT LOUIS UNIVERSITY HOSPITAL

St Louis, IL

Centralized Scheduler / Patient Registrator

SUMMARY

HIGHLIGHTS

EXPERIENCE

Provided routine scheduling functions in an automated centralized scheduling environment Performed administrative tasks, filing, answering phones Coordinated patient care by assisting the technical staff withe efficient and timely resources Acted as Physician's liaison to ensure procedures were scheduled with accuracy, giving patients the preps for their procedures

Reviewed and verified insurance benefits

Registered patients

Responsible for keeping track of patient's files,answering patient questions, filing reports, records and test results 06/1988 to 09/1996

US ARMY

St Louis, IL

US Soldier / Supply Specialist

Support military units in assuring that the proper supplies where available at all times Ensured deadlines were met

Inventory load and unload trucks with the use of a forklift HIGH SCHOOL DIPLOMA: HIGHSCHOOL 12

Lincoln Sr High, East St Louis, IL, US

CERTIFICATION: SUPPLY

US Supply Training, Fort Lee, IL

Warehouse training

CERTIFICATE: BASIC COURSES

Southwestern Illinois College, Belleville, IL, US Basic Courses

Office Technology Course

Habilitation Technician

CERTIFICATE: MEDICAL TRANSCRIPTION

TechSkills, Fairview Heights, IL, US

Medical Transcription

EDUCATION

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