Business Development Customer Service
Resume:
GRANT MORGAN
Cartersville, GA *****
704-***-**** - **************@*****.***
PROFESSIONAL SUMMARY
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
SKILLS
Salesforce Management
Strategic Partnerships
Product Demonstrations
Performance Evaluations
Customer Service
Business Development
Prospecting
Relationship Building
Negotiations
Analytics
Marketing Expertise
Account Development
Revenue Forecasting
Customer Acquisition
Verbal and Written Communication
Market Penetration
WORK HISTORY
06/2016 to Current Business Development Manager
Energy4Less Inc.(Solar Company, Sales And Install) – Charlotte, NC Reached out to potential customers via telephone, email, and in-person inquiries.
Generated new business with marketing initiatives and strategic plans. Established relationships with key decision-makers within customer's organization to promote growth and retention.
Negotiated and closed long-term agreements with new clients in assigned territory.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Represented company and promoted products at conferences and industry events.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Kept meticulous client notes and updated account information in company databases.
Developed process to analyze customer feedback to incorporate insights into product development strategies.
01/2005 to 05/2016 Customer Service Representative Manager Infinity Tax Service (Insurance And Tax Prep) – Charlotte, NC Created satisfied customers by providing attentive customer service and quick problem solving.
Built positive rapport and relationships for high levels of customer satisfaction. Onboarded and trained customer representatives to meet performance and service goals.
Implemented customer service policies and procedures for consistent performance standards.
Implemented company policies and procedures for professional, cohesive customer care.
Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Supervised large teams with guidance, support and direction for high-quality customer care.
Evaluated staff performance and provided feedback to improve customer service delivery.
Measured and improved customer satisfaction through feedback surveys and analysis.
05/1997 to 12/2004 IT Recruiter
Stealth 400 Services (Executive Search Firm) – Winston-Salem, NC Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Wrote and posted technical job descriptions
Interviewed candidates using different interview methods and approaches. Sourced and selected applicants for technical positions within company. Coordinated with IT team leaders to forecast hiring needs and department goals.
Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Referred candidate resumes to customer account managers for evaluation and submission.
EDUCATION
Bachelor of Science: Management Information Systems Winston-Salem State University - Winston-Salem, NC Bachelor of Science: Accounting
Winston-Salem State University - Winston-Salem, NC CERTIFICATIONS
License Insurance Agent
Property, Casualty, Life, Health,
Medicare, Medicaid and Longterm Care
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