CHHAYA J. PENN

New York, NY 347-***-**** ad26gl@r.postjobfree.com

SUMMARY:

Extensive technical knowledge and analytic skills in Information Technology, including network installation, helpdesk support, application support, Fix Client Onboarding and FIX protocol under Linux CentOS.

Experience with Cisco Hierarchical Model of the campus network: Core Layer, Distribution Layer, and Access Layer

Experience in working in high pressure trading environments and VLAN/WANs

Experience with Incident and Ticket management.

Experience with Change Management

TECHNICAL SKILLS:

UNIX/Linux (CentOS,Sun Solaris, HP-UX, AIX,RedHat)

Grep,netstat,find,ifconfig,df –lh,vi,man,crontab,cat,ls

Python, Anaconda Navigator, JupyterLab, Notebook

Libraries: Pandas, Numpy, Seaborn, Matplotlib

Cisco routers 2500s, 7000s, Cabling & Fiber to GBICs

WireShark PCAP, FileZilla, Putty, JIRA

TCP/IP, Routing Protocols

SalesForce’s Service Cloud, Tableau, SPLUNK

Windows 10, MS Office 2013, PICO Corvil

Toad Data Point 6.0, DBeaver, SQLite, PostgresSQL

SQL Query STATEMENTS, Aggregate, Joins, CTE, ERD

DQL, DDL, ITRS Geneos Active Console

PROFESSIONAL EXPERIENCE:

Fullstack academy, Brooklyn, NY

Data Analytics Bootcamp 01/23 – 04/23

Week1 -Week2 Excel

Week3 -Week5 SQL, Week7 Git/SQL

Week8 – Week11 Python

Week12 -Week15 Tableau

BANK of AMERICA, New York, NY 06/22 – 01/23

FX Support Engineer (Remote Consultant)

FIX API configurations, database queries, FIX log analysis

Provides end-to-end support to all Instinct FX applications used by Sales, Trading, and their support services in the FX business.

High profile as it has a direct impact on the firm’s revenue generating abilities.

Acts as the first point of support for application incidents. Proactive, able to multi-task and work on own initiative.

Highlights functionality issues to developers. Raise defect reports to the development team for code amendment.

Strong technical knowledge: Unix/Linux, Database (Sybase/SQL/Oracle), Shell scripting, Infrastructure.

THE CME GROUP, New York, NY 02/21 – 06/22

API Support Analyst/CSET (Remote Consultant)

Responsible for providing technical support for customers developing and certifying to all API’s for central limit order book, straight through processing and other functions for Derivatives i.e, futures or options contracts, stocks, exchange currencies.

Identify certification requirements and best practices and participate in the requirements definition process.

Coordinate with various core project team members to define and execute operational readiness critical functional API changes for Globex or OTC and for partner exchanges.

Drive customer experience excellence by demonstrating technical expertise, service excellence and collaborative support with the customers and across the organization.

Make recommendations for new applications, tools, products and procedures.

Certify a client system for core functionality, perform maintenance testing, perform development testing for new features in production-like conditions.

New Release product testing, development testing in new functionality, certification testing in new functionality.

THE INTERNATIONAL FRIEDSHIP DEVELOPMENT ORGANIZATION 08/19 – 06/20

Volunteer Field Worker inTramkok, Phnom Penh, Cambodia

Assisted poor Cambodian households to support itself with the management of its own resources.

Taught basic English reading and writing.

Educated the community in the importance of recycling and to decrease litter.

Acted as a role model to build teamwork and shared values to improve the community.

JP MORGAN CHASE, Jersey City, NJ 11/18 – 05/19

Application Support Specialist(contract)

Provide high quality service to Global Wealth Management front office, middle office, operations, and technology employees.

Support key applications: Connect, on boarding Connect, Account Opening, Account Maintenance System.

Use exemplary customer service skills to resolve email and phone inquiries.

Ensuring the accurate and timely escalation and resolution of all inquiries. Document all inquiries, troubleshooting steps and resolutions. Liaising with Technology project managers/business analyst.

Communicate effectively with team and stakeholders to gain shared understanding of strategic requirements.

HOTSPOTFx, a CBOE Company, New York, NY 09/11 - 10/18

Production FX Support Specialist

Technical support for FX dealers/brokers, clearing banks and prime brokers, and market makers/takers clients using our proprietary Fix Protocol OMS known as Spot ECN Fix Currency Trading platform.

Directly communicate with clients via emails and phone to solve any issues pertaining to production Fix Market Data(Bookfeed) and Fix Orders, and applications such as GUI, Java API, ITCH(Streaming MarketData), Post-Trade Dropcopy and UAT test environment to ensure Anonymous Cash FX Trading, Centralized Cash Spot FX market, and FX Prime Broker.

Support and troubleshoot back-office systems integration with leading providers including, Traiana, Logicscope, Dealhub, Markit, PrimeXM, FXecosystem, and Cameron Systems.

Troubleshoot FIX Tags and connection issues by viewing the Fix logs and Bookfeed logs in the Linux servers.

Look at appropriate logs for their type of connection issues in the Matching Engine(Linux) and Linux Application servers.

Report and troubleshoot latency issues while viewing sniffer logs and collaborate with Network Engineers, Dev team, QA.

Onboarding new client accounts with sales and liquidity groups for Banks, Institutions, Hedge Funds, Asset Managers, and Proprietary Trading Firms to be Cross Connected.

Manage the creation of LOAs with network routings at Hotspot FX POP in Equinix Secaucus NY4 and Equinix LD4 Slough UK data center. Document all new connections.

Manage and monitor hosted FX ECN sessions for client connectivity to proprietary execution platform 24/5.

Experience in Forwards & NDFs with Fix Market Data, Fix Orders Entry, and Trade Feed(Drop copy)

BLOOMBERG LP., New York, NY 08/08 - 09/11

Trading Systems Operator

Point of contact for Europe, Middle East, and Asia clients for all aspects of Bloomberg trading system software. Handled “World Problem” tickets efficiently by looking up resources and escalating to the correct programmer(s) and collaborate with.

Edit and second review new shell scripts before rolling out in Linux RedHat servers. Make copies of files, backup, and back-out files to resolve problems. Apply the “What changed?” rule when troubleshooting.

Inspects and reviews the nightly procedures and what must be done. Also preparing specified machines that are turned in for maintenance and assigning them to the specific Operator in the room.

Performed nightly turning of server machines (on Linux RedHat) for the next business day.

Trained newer employees on the nightly routines of the job. Turning machines, processing the different ticket requests, handling phone calls, and ticket documentation.

COLUMBIA UNIVERSITY, New York, NY 11/06 – 08/08

Associate Technology Service Technician

Configured IMAP and POP email accounts in Apple Mail, Thunderbird, Exchange/Outlook Express/Professional, and Netscape.

Troubleshoot Ethernet and wireless connections, switch ports, and setup wireless connections in Columbia Housing and Columbia University affiliated users.

Installed Anti-Malware software in laptops and workstations, and Malware removal.

Provided professional and technical phone support to all Columbia University community.

Resolve hardware and software drivers’ issues. Provided one-to-one consultation.

Troubleshoot Windows and Apple operating systems, software programs, viruses, spyware, network, and printing issues, as well as data recovery. Take ownership of Remedy trouble tickets and provide resolutions.

EDUCATION: B.S Computer Information Systems @ John Jay College of Criminal Justice, NY

Cell: 347-***-**** ad26gl@r.postjobfree.com

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