APTRONIX APPLE SERVICE PROVIDER /Manikanta Goud Baswapuram, Sr. Technical Support Engineer

CONFIDENTIAL INFORMATION APTRONIX APPLE SERVICE PROVIDER www.aptronixindia.com Manikanta Goud Baswapuram

ad26gf@r.postjobfree.com +91-970*******

Summary

Experienced Consultant with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, Mac, IOS, profile manger, JAMF and INTUNE. Strong consulting professional around 8 years of experience. Relevant Technical Specialist Services

Engagements

Apple Inc. (Technology Company)

Sr. Technical Support Engineer at Aptronix Apple

authorized service centre Limited, Hyderabad 8 years’ experience 12/2016 - Till date

Create the knowledge data Base of articles for troubleshooting steps and update the Team for better support.

Understand customers issue with their iOS, Mac and other Apple devices.

Resolved Mac hardware and software issues provide instant solution if applicable.

Providing solutions and support to customers on JAMF. Working as a JAMF administrator and create packages configuration profiles and working on Device enrolment process.

Working on deployment of Applications and software updates through JAMF PRO.

Adding devices Via Microsoft Intune MDM.

Hands on experience in troubleshooting the system revive. Involved in customer satisfaction matrix on daily basis. Took the ownership of preparing the ACSE Sores reports, maintaining the TAT to meet ticket ageing.

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Roles

Technical Support

Customer Executive

Logistics Support

Escalation Management

Area cluster Manager

Support Advisor

Technologies

JAMF

MDM

Supply Chain

Repair Cal Tool

System Configuration Tool

AST2 Diagnostic

Networking

Industries

Tele Communication

Retail

Product

Functional Expertise

Area Cluster Manager

Education

Bachelor of Engineering (B.Tech

CSE)

Certifications

JAMF 100

Apple Certified Support professional

10.15

Apple Certified Products

Professional Apple Certified iOS

Technician 2019

Mac Integration Basics 10.13

Mac Management Basics 10.10

ACMT (Apple Certified Mac

Technician)

Trainings

APTRONIX APPLE SERVICE PROVIDER /Manikanta Goud Baswapuram, Sr. Technical Support Engineer CONFIDENTIAL INFORMATION APTRONIX APPLE SERVICE PROVIDER www.aptronixindia.com My Key Roles and Responsibilties

Adding devices to JAMF via UIE, ADE and Prestage Enrolments. Create and update certificates and packages within JAMF Software Server Create polices for managing Mac via JAMF

Creating configuration profiles as for the requirement Manage and keeping third - party applications up to date on the backend. Sharing the inventory report to management

Test, install and update the MAC macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools. Working on composer and Image deployment

Create Smart and Static groups and deploy.

Basic Knowledge in Microsoft INTUNE Adding devices to Autopilot. Troubleshooting autopilot issues.

Basic experience in SCCM create collections using query and deploying content and packages. Create network bounders in SCCM.

Working on Appstore weekly cycle on SCCM

Monitoring Alerts on SCCM web console

Working on Munki admin opensource tool to deploy the packages in client machines. Adding phase wise collection in manifest via Munki admin tool Publishing Application in self service via Munki admin Professional Work History

Aptronix Apple Authorized Service Provider

Sr. Technical Specialist Support 12/2016 – Till Date As a technical specialist role, I have involved in working different tele communication parameters & having an experience of hardware and software related one’s.

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