MARGARET V. STEPHENS

**** ******** ****** *****, *******, FL 32810 M: 407-***-**** E: ad26fu@r.postjobfree.com PROFESSIONAL EXPERIENCE

Magna Motors Dealership Limited, (Hyundai Jamaica) Kingston, Jamaica (October 2015 - December 2023) Senior Client Advisor

Built and maintained excellent customer relationships. Established rapport with potential buyers, understanding their needs. Utilized effective sales techniques to highlight the unique selling points of Hyundai vehicles. Provided test drives, explaining vehicle features and benefits in a compelling manner. Assisted clients with financial solutions. Used CRM platforms to maintain accurate records of customer interactions, preferences, and follow-up activities. Assisted customers with the necessary paperwork involved in the sales process, including financing applications and vehicle registration. Sal Sales Results:

• Consistently surpassed 12-unit sales target monthly

• Customer satisfaction rating of over 90 percent monthly Certification:

● Certificate in Expert Sales Professional – September 2022

● Certificate in C&SA Be One Sales -July 23, 2021

● Certificate in Sales Training (H-Code) – May 2016 Johnson’s Petroleum, Kingston, Jamaica (November 2012 – July 2013) Marketing and Sales Executive Researched new automotive products that would be cost efficient and useful to automobile owners in Jamaica. Created a new market for a new brand of lubricants. Developed new clientele and expanded customer base within the entire country. Built relationships with key decision makers and match customers with the right solutions for their needs. Sales Results:

• Key accounts were returned to company that had been lost. ATL Autohaus Limited., Montego Bay, Jamaica (August 2010 – September 2012) Sales Consultant Ensured a high level of customer satisfaction by addressing any post-sales concerns and maintained good communication. Attended automotive events, trade shows, and road shows to network with potential customers and generate leads. Conducted product demonstrations and test drives to showcase the features and performance of Volkswagen vehicles.

Sales Results:

• Awarded Sales Representative for the first half of the fiscal year 2011

• Exceeded sales quota/ target as developed by management Kingston Industrial Garage, Kingston, Jamaica (March 2008 – November 2008) Sales Consultant Presented and sold Ford and Subaru vehicles and their products to current and potential clients. Prepared a variety of status reports including but not limited to activity, closings, follow ups and adherence to goals as requested by management.

Toyota Jamaica Limited, Kingston, Jamaica (September 1997 – September 2007) Sales Consultant Solicited business for the leading Motor Vehicle Company in Jamaica. Referred new and existing clients to various financing options. Managed customer accounts and built positive relationships with customers and grew an account base within the territory.

Sales Results:

● Awarded Sales Representative of the month multiple times.

● Surpassed sales quota throughout my career, which led to me being recognized as one of Toyota Jamaica’s Top Sales Representatives out of a team of ten individuals. Certification:

● Certificate of Customer Service The Toyota Way 2001 EDUCATION & CERTIFICATIONS

Dale Carnegie Training

Certificate of Achievement, Sale: Winning with Relationship Selling - 2017 College of Insurance & Professional Studies

Certificate in Sales, 2015

College of Professional Studies, Kingston, Jamaica Certificate of Insurance Studies, 2009

University of the West Indies, Kingston, Jamaica

Certificate of Computer Studies and Supervisory Management, 1997