It Support Help Desk

EDUCATION AND TRAINING

**/**/**** – **/**/**** – 444 Gardner Street, Massachusetts

ASSOCIATE DEGREE IN COMPUTER SCIENCE – Mount Wachusett Community College

**/**/**** – 14/11/2015 – Ghana

BACHELOR OF ARTS IN POLITICAL SCIENCE – University of Ghana

Bachelor’s Degree Diploma awarded.

01/02/2011 – 24/12/2011 – 62, KOJO THOMPSON ROAD, ADABRAKA, ACCRA, Ghana

CERTIFICATE IN DATABASE TECHNOLOGY– IPMC, Ghana

Certificate awarded.

WORK EXPERIENCE

01/17/2023 – CURRENT

IT HELP DESK OFFICER - MOUNT WACHUSET COMMUNITY COLLEGE – IT DEPARTMENT

Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

Respond to and resolve IT support tickets submitted by end-users.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Provide accurate information on IT products and services.

Running reports and analyzing common complaints and problems.

Offer technical assistance on the delivery, configuration, set up, maintenance and troubleshooting of computer systems, hardware or software.

09/01/2023 – CURRENT

SUCCESS PEER MENTOR- MOUNT WACHUSET COMMUNITY COLLEGE

Adviser and Coach that provide advice, guidance, and feedback.

Help students adjust and become academically successful.

Serve as a positive role model and friend.

Help set goals and work toward accomplishing them.

Serve as an advocate for the interests, needs, and rights of first year students

Build the relationship by planning and participating in activities together.

09/04/2022 – CURRENT

FRONT END ASSOCIATE – MOUNT WACHUSET COMMUNITY COLLEGE – GREEN STREET CAFE

Manage transactions with customers using cash registers

Scan products and ensure pricing is accurate

Create, update, and maintain records and databases

Collect payments whether in cash or credit

Issue receipts, refunds, change or tickets

Cross sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

01/07/2019 – 01/01/2022 - GENERAL SUPERVISOR – EDDIECOM BUSINESS VENTURES

Manage day-to-day activities of the office and schedule appointments and provide reminders

Create, update, and maintain records and databases

Power Supply Electricity Prepaid Vending

Prepare expenses reports, office budgets, and other expenditures

Prepare correspondence, documentation, and presentation materials

Audit sales records; create, update, and maintain records and databases.

01/03/2019 – 01/06/2019

VALIDATION OFFICER – CONSOLIDATED BANK OF GHANA

Validating Of Accounts

Verifying of account documents

Checking account details and ensuring accuracy

01/12/2016 – 19/02/2019

CUSTOMER SERVICE REPRESENTATIVE – HERITAGE BANK LIMITED

Account Opening (Personal, Business and Corporate)

Respond to a variety of customer requests and enquiries in person and via telephone. Signing them on to mobile and internet banking.

Promoting the bank’s products and services to customers. Generating sales needs that lead into new customers

Identifying and assessing customer needs to achieve customer satisfaction. Handle customer complaints; provide appropriate solutions within time limits. Follow up to ensure resolution

Capturing mandates/activating SMS alerts in the system and requesting for check books and ATM cards for customers

08/15/2015 – 12/31/2016

OPERATIONS OFFICER - CLEARING OF CHEQUES – STANDARD CHARTERED BANK

Scanning and Reconciliation of outward checks

Dispatching of duplicate batch headers and passing of vouchers

Checking of suspense account balance

Balancing of outward clearing account

VOLUNTEERING

10/01/2022 – CURRENT

Hospitality Coordinator – NEW LIFE CHURCH

Welcome parishioners and create a friendly atmosphere

Provide study materials

Teach and take care of kids

Provide care for the elderly

Cook for the elderly and needy children

SKILLS

MS Office

Working knowledge of Java Programming, MySQL

Cash handling

IT Support

Strong interpersonal skills

Organizational and planning skills

Research and analytical skills

Detail oriented

Customer Service

Contact this candidate