Regis Fitzpatrick

**** * ***** ****** *********, WA. 509-***-**** ad26e5@r.postjobfree.com

Professional Summary

Over 25 years of experience in the service industry as a business owner and educator. Experienced in public speaking and media relations. Developed and implemented the first advanced training course for licensed cosmetologists, which was funded by the state of Washington. Private consultant for a medical esthetics practice; assisted the physician to establish patient parodical, front desk procedure, team development incentive program and superior customer service. Expanded administrative skills by entering the corporate management arena in recent years.

SKILLS & ABILITIES

MANAGEMENT

·Employee recruitment/retention

·Staff/training protocol development

·Employee handbook development

·Business Analytics

·Client Retention

·Client/supplier relations

·Marketing/social media development & event planning

·Microsoft Office, and various appointment booking/sales register software

Experience

SALON MANAGER JCPENNEY 2014 - PRESENT

·Responsible for a large team of up to 32 employees. Actively searched for talent in the marketplace to recruit. Responsible for hiring, Coaching and terminating employees.

·Empowered the team to take responsibility and make good decisions, set expectations, motivate.

·Recognize individual contribution.

· Analyzed business performance by reviewing numbers daily.

·Responsible for core standards and working with the team to ensure the salon is presenting an appealing, safe environment. Scored over 97% for State inspections 4 years in a row.

·Coached individual members to deliver an amazing experience for their clients.

· Visual merchandise decisions.

CEO JEAN MICHAEL SALONS 1998-2013

MANAGER TOTALLY YOU DAY SPA 1994-1996

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