Sales Associate First Impressions
Resume:
Mouhamed Fofana
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ad26di@r.postjobfree.com
EXPERIENCE
Come for Kicks NY,NY — Sales Associate
March 2016 - August 2016
● Provided positive first impressions to welcome existing, new and potential customers.
● Maintained customer satisfaction with quick and professional handling of product returns.
● Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. ● Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns.
● Restocked and organized merchandise in front lanes. ● Monitored self-checkout systems and provided assistance or intervention where required.
Eli's Bread NY,NY — Baker
July 2018- October 2018
● Measured, mixed, and prepped raw materials
according to company specifications and recipe.
● Placed dough in pans, molds, sheets and monitored products during baking to adjust temperature.
● Maintained temperature, sweep and sanitation logs to document proper conditions.
● Over saw baking and cooking training to assist new staff members in professional development.
● Created attractive dessert trays for catering events.
● Designed appealing product displays to maintain a unique controlled spoilage by generating turn movement checking monthly inventory. M&S Bargain Hunters Brookly,NY— Sales Associate
May 2019 - August 2019
● Provided positive first impressions to welcome existing, new and potential customers.
● Maintained customer satisfaction
with quick and professional
handling of product returns.
● Implemented up-selling
strategies such as recommending
accessories and complementary
SKILLS
● Efficient and
Detail-Oriented
● Order and Refund
Processing
● Creative Problem
Solving
● Understanding
Customer Needs
● Calm and
Professional Under
Pressure
● Complex Product
Knowledge
● Excellent Attention to
Detail
purchases to boost revenue.
Saks off Fifth, Brooklyn NY— Stock Associate
December 2021 - October 2022
● Ensures an accurate and organized store inventory at all times – overseeing store cycle counts, scheduled
inventories, and reconciliation with support and direction from the Store Manager;
● Develop and share ideas to increase efficiency and reduce costs;
● Support the team in the selling process, ensuring the highest level of client experience;
● Print and ticket merchandise, returns, and price adjustments;
● Process repairs and damages on a timely basis according to company guidelines;
● Assists with physical maintenance of the boutique; Moncler Sample Sale NY,NY— Sales Associate
December 5,2022 - December 9,2022
● Creates a welcoming environment by greeting and
approaching customers
● Exceeds customer expectations by providing assistance with a positive attitude
● Recommends merchandise based on product knowledge and customer preferences
● Is knowledgeable and educates self and others on merchandise
● Actively creates a welcoming environment through teamwork and collaboration
● Effectively utilizes mobile devices to communicate with customers and expand business
● Effectively utilizes available clientele tools and resources to increase personal business
● Frequently advises customers of the benefits of the InCircle program
● Works to develop long term customer relationships
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