MILDRED COLDEN KINSEY

Tampa, FL ***** 813-***-**** ad26bh@r.postjobfree.com; ad26bh@r.postjobfree.com

CAREER SUMMARY

High performing professional with a talent to connect. Results driven with the ability to bond across a myriad of cultures. Resolving complex issues with tact and professionalism. Intangible ability to understand and communicate in a way that builds rapport.

KEY SKILLS

Contract Review and Interpretation, Fraud & Special Unit Investigation, Finance fipayTransactions, Documentation, Microsoft Proficient,

Scoping Loss Analysis, HR Functions, Excellent written and verbal Communications,

Conflict Resolution, Escalations, Comparison Tools systems

Account Manager, Team Leadership,

EXPERIENCE

USAA, Tampa FL Present

Subrogation Specialist

Identify and manage existing risks from business activities. Review audits, estimates and settlement claims. Negotiate settlements attorneys, contractors, adjusters or insured representatives Reimburse policy holders deductible after recovery is made.

USAA, Tampa FL February 2023-May 2023

Special Unit Investigators Administrative

Received and review highly sensitive and critical information for claims file. Set and assign task to appropriate departments.

USAA, Tampa FL March 2020-Present

CLAIMS ADJUSTERS

Highest reward recognition by members. Evaluate claims based on state specific laws and regulations. Research information to determine the amount payable to name insured. Work closely with insured, law enforcement, and other agencies to process claim. Process and negotiate settlements for simple content, and Valuable individual property.

Process assigned individual property claims, along with additional structures claims for homeowners, and renters’ policy.

Verify insurance coverage to pay and close on individual property claims

CAPITAL ONE BANK, Tampa, FL November 2017-December 2019

PERSONAL ACCOUNT SPARK BUSINESS

Customer Relationship manager for small business and High Value spenders

Provided Merchant verification or disputes and manage escalated issues for credit card holders

Processed balance transfers and explain interest rates associates with balance transfers

A Conducted credit line review or explain credit line decreases using empathy and sensitivity

Handled escalated calls from other care groups efficiently

PROGRESSIVE AUTO INSURANCE February 2015-January 2017

AUTO INSURANCE

Provided Education on coverage according to Florida guidelines for auto insurance.

Took insurance premiums, gives quotes for auto, homeowners, renters and motorcycle coverage

Worked in conjunction with state agencies for license

Met monthly metrics rank in 10% of department for auto customer service

HILLSBOROUGH COUNTY SCHOOL

AFTERCARE DIRECTOR October 2011-July 2014

Director of two combine schools, with over two hundred students. Thirty direct reports

Entered employee time and support payroll

Documented sensitive information

Planned trainings for wellness, compliance, and health

Substitute Teacher, ESOL, GED, State Test Proctor

Substitute teacher k-12

Intake for adults entering GED program. Intake for adults’ non-English speakers

Kept record of scores, and test quarterly to record progress

Test proctor for night school and high-risk students

Test at drug rehab and jail

Florida Certified Administrator SAT, FCAT, College Placement

CERTIFICATION

620 License State of Florida Property Casualty

Certified CPR Instructor, APD, Adults with Disabilities

Notary Signing Agent

EDUCATION

Associate of Science Business, University of Phoenix, Tampa FL

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