Vandanaben Patel

C: 201-***-**** ad268u@r.postjobfree.com

Professional Summary

* Resourceful & dynamic professional with 5 years+ of progressive experience in surveillance and security operations & 7 years+ of Customer Care Services with maintaining a secure environment while providing effective presence and visible deterrent to crime.

* Maintain a high level of professionalism, patience & efficiency to minimize customer dissatisfaction and increase customer loyalty.

* Handled all customer relation issues in a gracious manner and in accordance with company policies.

* Committed to optimizing safety of personnel and property by conducting thorough inspections and promptly addressing potential security risks.

* Personable leader with ability to monitor rule infraction, detecting suspicious activities, and minimizing threats to the facility.

* Emergency response specialist seeking to leverage background into a security officer role.

* Tasked with protecting ambassadors possess deep expertise in all aspects of physical and electronic security operations,performing vehicle and building security assessments & coordination with management of properties.

* As a supervisor who comfortably interacts with people from diverse cultures and backgrounds. Core Qualifications

* Firearms Officer Training & Licensed

*Handgun/Firearm Permit with Private Weapon

* Patan Basic Course & Training

* Pepper Spray and Baton Training & Certified

* Oleoresin Capsicum Aerosol Training & Basic Course Certified

* HIATT Basic Course Certified with Practical and Tactical Handcuffing

* Unarmed Security Officer Training & Licensed

* Loss prevention, Active shooter & Metal detection certified

* Valid New Jersey Driver License

* Hemo-chronic Kidney Dialysis Technician Certified

* CPR Training & Certified

* First Aid Expertise

* Petrol and Inspection Procedures

* Advance Lethal Weapons Training

* Defensive Driving Training & Certified

* Surveillance Expert

* Security Operations

* Data Management

* Customer Care Support Expertise

* Strategic Planner

* Hazard Analysis and Risk Control

* Conflict Resolution

Accomplishments

* Leveraged excellent assessment, critical thinking and problem solving skills in maintaining security of personnel and property as a leader.

* Monitored and authorized entrance and departure of employees, visitors, and other persons.

* Authored daily activity, incident, audit, safety repair and irregularity reports including equipment/property damage,theft, presence of unauthorized persons or unusual occurrences.

* Enhanced emergency preparedness, commanding oversight and maintenance of tactical plans, equipment and weapons.

* Controlled all physical and security technology programs including cctv, access control, security lighting, and incident management systems.

* Met 100% safety protocol, providing 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building entry/exit.

* Mitigated risk, providing immediate emergency response security.

* Eliminated project legs, preparing for inspections and senior leadership visits.

* Maximized data collection accuracy scores, recording, storing and analyzing security information with zero discrepancies.

* Planned and conducted personal security operations in high threat alert. Language

● Fluent, Reading & Writing

1) English

2) Gujarati

3) Hindi

Special Expertise in Customer Service Specialist

-> Computer knowledge expertise

● Safety Conscious

● Services & Support

● People Person

● Quick Thinker

● Time Management

● Problem Solver

● Flexible

● Listening & Communication Skill

Work History

Allied Universal

Security Officer

New Jersey Natural Gas

Walls Township, New Jersey

August 2019 to January 2020

Summit Security Services

Security Officer

Waterfront Corporate building

Hoboken, New Jersey

April 2019 to July 2019

U.S Security Association,

Captain Security officer

Firmenich

Newark, New Jersey

October 2018 to End of March 2019

U.S. Security Association,

Site Supervisor Security Officer

XPO logistics

Newark, New Jersey

October 2018 to Mid-December 2018

U.S. security Association,

Shift Supervisor Security Officer

Port Liberte, Jersey City, New Jersey

June 2017 to December 2017

Planned Security Services,

Security Officer

Xchange at Secaucus Junction, Secaucus, New jersey June 2015 to october 2018

Dunkin Donut & Subway

Customer Service & Cashier

Newport Mall,

Jersey City, NJ

June 2012 to June 2015

Medical Assistant

Emergency Department,

Shree Krishna Medical Hospital,

Karamsad, Anand, Gujarat, India

January 2011 to May 2012

*Committed to ensuring the Safety, Security & Comfort Of Customers/Passengers through service excellence & Emergency procedure.

* Managed and performed security operations as a team leader into the residential buildings.

* Led team in carrying out reconnaissance, security and other combat support tasks including tracking and reporting vital information regarding potential security threats.

* Mitigated risks by proactively identifying and investigating any suspicious individuals, situation or action.

* Updated incident reports and security documentation according to established protocol.

* Checked up fire detection system on an everyday basis with patrolling properties.

* Describe product to customers and accurately explain details and care of merchandise.

* Earned management trust by serving as key holder, responsibly opening and closing the property.

* Developed a reputation as an efficient service provider with high levels of accuracy.

* Restocked inventory every month and reviewed cash operation data to verify proper replenishment.

* Routinely answered customer questions regarding merchandise and pricing.

* Received payments by cash, credit and personal check and gave back the correct change.

* Record and update patient information into the hospital database, as well as managing appointment scheduling and follow-up.

* Administer patient blood & urine sample and prepare for lab processing.

* Liaise with insurance providers on behalf of patients.

* Handle phone system & appointment calendar for over 25 patients daily.

* Took & recorded patient vital signs & biopsies, including blood pressure and heart rate.

* Clean outpatient rooms and dispose of medical waste. Leadership

* Strengthened operational efficiencies and traceability, developing organization systems for records and reports.

* Broadened revenue and profit margins through exceptional customer service, implementing protocols and investigating issues for speedy resolution.

* Prevented store losses using awareness and attention to detail to detect gaps for corrective action.

* Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.

* Maintained high referral rates, generating exceptional feedback from preceding customers.

* Sustained safety protocol, ensuring proper, cost-effective and safe handling usage of equipment and materials.

Education

Brookdale Community College, Lincroft, New Jersey, 2020 to Present

* Major in Information Technology

* Associate Degree

* Graduating in May 2022.

Essex County College, Newark, New Jersey, 2013

* Dialysis Technician in Kidney Specialist

Bavis Gam Vidyalaya, India, 2010

* High School Diploma

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