Sandra J. Strope ad267z@r.postjobfree.com

**** ******** ***** ****, *********, NY 14150 716-***-****

RELATED WORK EXPERIENCE

Community Missions of Niagara Frontier, Inc. Manager Information Technology February 2017-Present

Solely responsible for maintenance, operation, troubleshooting and repair for all software and hardware systems 24 x 7

Supporting 180+users in 10 locations. End-user support desktop computers operation, cleanup, and upgrades: Windows 7, Windows 10 PRO to Windows 11 PRO. Software licensing, server configuration, maintenance, backup operations, network permissions and configuration. Personally manage Active Directory, MS Exchange, DATTO, Barracuda, Panda, Web, and Spam Filters. Forticlient and WatchGuard firewalls. Improved network security by upgrading systems, applying patches and vigilant monitoring. Led both office and outlook migration of Exchange 2010 Server to MS365. Wireless and wired network provisioning, including hardware (Meraki and Ruckus Wi-Fi.) Manage cameras at various locations. Infrastructure support of VPN access with nine total locations throughout Niagara County. Network printing/scanning support of multifunction systems. Vendor Relations, Negotiations, Purchasing. Telecom Duties: Administrate VOIP phone system, wireless devices. Microsoft Office 365 Suite including Teams and OneDrive. Apple business manager administration and deployment of Apple products.

Buffalo Public Schools Vendor VMWare Technical Support *Contract 2013- Jan. 2017

Manual, SCCM, DHCP Deployment, installation, networking, troubleshooting, instruction of Virtual Desktops, Thin Clients to Buffalo Public Schools. Promoted to supervisor of VMware deployment. JAMF for Mac deployment and image creation. Updated Print Servers for all schools in district, Group Policy in Active Directory, etc.

Cardinal Health Network and Desktop Analyst * Contract 2012

Provide support to end users on a variety of issues with internal and external applications in a fast paced, ever-changing environment. Demonstrate professional client service while utilizing help desk ticket management. Perform workstation and laptop setups, deployments, training, retrievals, and break-fix/repairs, both onsite and remotely. Administration of local servers, network, backups, and phone system/Telecom troubleshooting. Wireless handset bar-code scanner and printer maintenance. Maintain various technology databases and fulfill IT projects. Administer new hire technology needs, including PC procurement, active directory setup of login ID, email, Citrix. The setup of application access, phone extensions and voicemail.

The Chapel at Crosspoint Technical Support Coordinator June 2011 – March 2012

Provide technical support and training between four campuses for OS Platforms of Windows XP and newer, Mac. Troubleshoot and resolve issues with phone, printer, and network resource connectivity. Responsible for the procurement, inventory, maintenance and distribution of computer components, laptops and peripherals. Deployment of workstation and server hardware and software. Management of network and servers, as well as fulfilling various ongoing projects. Provide organizational training and documentation while deploying new technologies.

Eastern Niagara Hospital PC and Network Specialist *Contract 2011

Provide technical support and training both on site and remotely for computer systems running a Novell network for a windows environment. Re-imaging, repairing, and deploying systems. Support and install multifunction printers and peripherals. Troubleshoot and resolve networking issues. Effectively manage multiple priorities while successfully meeting deadlines.

Ascension Health Care System Senior Field Service Support Technician *Contract 2006 - 2010

Provide technical support on computer systems in accordance with Ascension Health Ministry protocol. Re-image and repair computer systems. Install, in addition support printers and associated peripherals. Troubleshoot and remedy networking issues. Ensure appropriate response time and knowledge is proactively communicated, shared with staff. Work independently as well as part of a team to provide service to both a large campus environment and offsite locations. Perform remote technical support. Provide end user assistance and application training to personnel.

Time Warner Cable High Speed Internet (Spectrum): National Help Desk Technical Support Analyst 2005 - 2006

Provide telephone and e-mail support to callers to the national help desk in a high call volume environment. Log and track data via an application named Remedy, software system. Perform advanced troubleshooting of escalated customer inquiries.

PSI International, Inc. : Implementation Support Specialist *Contract

Traveled throughout New York State training both district and agency staff in the deployment of their enhanced (SACWIS) Statewide Automated Child Welfare Information System software application named CONNECTIONS. Implementing the processing of child welfare cases using the Citrix suite-based application software within a LAN/WAN environment. Instruction delivered to local districts and voluntary agencies. Provided troubleshooting, diagnosis, support to those end users via phone, email and/or in person.

Verizon Communications DSL Technical Support *Contract

Digital Subscriber Line Technician. Promoted to the position of Team Developer / Supervisor, in less than 6 months.

Team Developer / Supervisor Responsible for (up to) 140 technicians at Verizon Communications -ADSL Technical Support Center

Interviewed, hired, counseled, terminated technicians. Initialized and followed through with goal-oriented development of technicians' approach, skills and knowledge base. Mentored with the goal of the individual becoming the best they could be in their position.

EDUCATION

Associate Degree Electronic Technology Bryant & Stratton College, Buffalo, NY

A Plus Certification Computer Repair Rochester, NY

MCSE Networking Certification tracks completed New Horizons Learning Ctr., Buffalo, NY

Epson Printer Certifications Printer Specialist Buffalo, NY

VMWare HP Certification Classes VMware Operator Installation, troubleshooting Online

VSphere Skills for Operators Online

Microsoft SCCM Deployment and Troubleshooting Online

Troubleshooting and Supporting Windows 7 in the Enterprise Online

Planning and Managing Windows 7 Desktop Deployments and Environments Online

Windows Server Infrastructure Online

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