Customer Service Front Desk
Resume:
Noah Richter
Cincinnati, OH *****
**********@************.*******.***
Work Experience
Lead Technician
TCG - Ohio
September 2022 to Present
• Painting and repairing apartment units after a resident moves out.
• Prep apartment units prior to turn (i.e., trash removal, pre-clean, cover flooring).
• Work orders – Including appliance repair, plumbing, electrical work, HVAC Repair.
• Maintain cleanliness of amenities, common areas, and apartment buildings.
• Valet trash services.
• Cabinet, appliance, and other cosmetic upgrades.
• EPA certified lev1 and lev2
• HVAC certified
Planet Fitness Manager
Planet Fitness - Cincinnati, OH
April 2018 to September 2022
• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.
Amelia floor store
Flooring - Cincinnati, OH
April 2016 to November 2018
• Installations
• Sales
• Quotes
• Working with clients on scheduling
• Ordering/restocking
• Marketing/advertising
Party City Sales Associate
Party City - Cincinnati, OH
October 2016 to September 2017
• Inventory
• Stocking
• Sales
• Communications
Education
High school diploma
Skills
• Equipment Repair
• Group Fitness
• Statistics
• Event Planning
• Payroll
• Recruiting
• Personal Training
• Customer service
• Plumbing
• Carpentry
• Leadership
• Statistics
Languages
• English - Expert
Certifications and Licenses
Certified Training Manager
Present
CPR/AED
Present
Driver's License
Present
EPA Certification
April 2022 to Present
Type 2
EPA Type II
April 2022 to Present
Assessments
Mechanical knowledge — Proficient
October 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Security guard skills — Proficient
August 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic maintenance and repair — Proficient
September 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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