Customer Service Representative

Brenda Oliver

ad265e@r.postjobfree.com 904-***-****

Address:

**** *********** ******

, Jacksonville, FL. 32209

OBJECTIVE Dedicated, energetic, knowledgeable customer service representative seeking a position where I can use my skills to better assist in providing efficient and effective customer care. PROFESSIONAL

EXPERIENCE

EDUCATION

Duval County Public Schools August 2018 - August 2020 District Parent Liason

● Organized school-wide parent involvement events.

● Partnered with local organizations to host community events.

● Organized district schools parent resource learning space.

● Communicated with district schools, parents, and community partners to help aid in developing parent partnership

ADT February 2012 - September 2017

Customer Service Representative

● Answered 70 plus calls daily

● Resolved customer issues with security monitors, alerts and payments

● Adjusted customer accounts per company guidelines

● Reset and test security systems

● Test and troubleshoot security systems

United Parcel Service June 1987 - May 2010

National Accountant Associate

● Managed and updated customer billing information

● Answered incoming phone calls from customers and prospective customer

● Assisted customers in tracking lost or damaged packages

● Traced and tracked shipments for customers

● Filed customer claims

● Maintained customer’s websites and ensured new accounts received discounted rates

● Created customer rate charts

● Filed and maintained records of customers’ accounts University Hospital June 1986- April 1987

Medical/Nursing Assistant

● Transported patients to various destinations

● Assisted with changing patient bandages

● Completed patients bathing and daily routines

● Checked patients vital signs

● Maintained proper care for the input and output of bodily fluids Florida College of Medical & Dental

Certified Medical Assistant May 1986

A. Phillip Randolph Northside Skills Center

Health Service Aide Hospital Ward Clerk June 1983 William M. Raines High School

High School Diploma June 1983

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