Lisa M. Myers

*** ***** **** ******

Raynham, MA 02767

508-***-****

ad264i@r.postjobfree.com

■ Objective:

Looking to be a key performer in a fast-growing company. To obtain a Customer Service position where my professional skills, attention to detail and ability to problem Solve can be effectively utilized.

■ Qualifications:

Persuasive – Strong verbal communication and interpersonal skills.

Unparalleled customer service is a personal commitment.

Project Management – ability to direct multiple departments to meet customer needs.

Organizational skills, multitasking and time-management & Basic math skills

Team Player who maintains a positive, friendly, professional attitude

Problem solver, honest, assertive, and accountable.

MS Office, Word, Outlook, Peachtree, Sage 2 and E2

■ Professional Experience

Louis M Gerson Middleborough, MA Jan 2022– April 2023 Customer Service Representative

Handle incoming and other communications

Process all orders via EDI & Email

Process RMA Authorizations

File and Maintain Files

Work with Production & Scheduling

Provide Technical Assistance

Miller Recycling Mansfield, MA Sept 2020– Jan 2022 Office Assistant

Handle incoming and other communications

Greets clients and visitors

Receives all purchase order/invoice for accuracy & files

Organizes and maintain common area

Scale in trucks and process all BOL for shipments Lacerta Group Mansfield, MA April 2017– Aug 2020

Customer Service Representative

Process all cosmetic orders

Work with scheduling to assure all orders delivered on time & in full

Update weekly reports for cosmetic account

Close Production Reports & Update Inventory

Northeast Wholesale Canton, MA May 2015 – June 2017 Customer Service Representative

Perform account billing, issues credits, process returns & issue rma

Process customer orders

Handle multiple phone lines

Resolve customer order discrepancies

Precast Specialties Corp. Abington, MA July 2006 - May 2015 Customer Service Representative

Exceptional rapport with customers.

Generated leads, initiated cold calls to prospective customers, followed up, performed pre-sales activities, and closed transactions.

Executed Product and Segment Marketing activity to generate market interest through telemarketing, internet, and mail campaigns.

Consistently met or exceeded monthly sales targets.

Process orders, Invoice, follow-ups, incoming calls, and proposals. Teamwork and Customer Support:

Managed estimating and logistics support staff.

Maintained prospects database – Managed spreadsheets and outbound/inbound accounts.

Ensured deliveries were carried out as agreed with customer. ITW Tacc Rockland, MA May 1998 - July 2006

Customer Service Representative for Automotive/Roofing Division

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