Customer Service Representative
Resume:
Lisa M. Myers
Raynham, MA 02767
**********@*****.***
■ Objective:
Looking to be a key performer in a fast-growing company. To obtain a Customer Service position where my professional skills, attention to detail and ability to problem Solve can be effectively utilized.
■ Qualifications:
Persuasive – Strong verbal communication and interpersonal skills.
Unparalleled customer service is a personal commitment.
Project Management – ability to direct multiple departments to meet customer needs.
Organizational skills, multitasking and time-management & Basic math skills
Team Player who maintains a positive, friendly, professional attitude
Problem solver, honest, assertive, and accountable.
MS Office, Word, Outlook, Peachtree, Sage 2 and E2
■ Professional Experience
Louis M Gerson Middleborough, MA Jan 2022– April 2023 Customer Service Representative
Handle incoming and other communications
Process all orders via EDI & Email
Process RMA Authorizations
File and Maintain Files
Work with Production & Scheduling
Provide Technical Assistance
Miller Recycling Mansfield, MA Sept 2020– Jan 2022 Office Assistant
Handle incoming and other communications
Greets clients and visitors
Receives all purchase order/invoice for accuracy & files
Organizes and maintain common area
Scale in trucks and process all BOL for shipments Lacerta Group Mansfield, MA April 2017– Aug 2020
Customer Service Representative
Process all cosmetic orders
Work with scheduling to assure all orders delivered on time & in full
Update weekly reports for cosmetic account
Close Production Reports & Update Inventory
Northeast Wholesale Canton, MA May 2015 – June 2017 Customer Service Representative
Perform account billing, issues credits, process returns & issue rma
Process customer orders
Handle multiple phone lines
Resolve customer order discrepancies
Precast Specialties Corp. Abington, MA July 2006 - May 2015 Customer Service Representative
Exceptional rapport with customers.
Generated leads, initiated cold calls to prospective customers, followed up, performed pre-sales activities, and closed transactions.
Executed Product and Segment Marketing activity to generate market interest through telemarketing, internet, and mail campaigns.
Consistently met or exceeded monthly sales targets.
Process orders, Invoice, follow-ups, incoming calls, and proposals. Teamwork and Customer Support:
Managed estimating and logistics support staff.
Maintained prospects database – Managed spreadsheets and outbound/inbound accounts.
Ensured deliveries were carried out as agreed with customer. ITW Tacc Rockland, MA May 1998 - July 2006
Customer Service Representative for Automotive/Roofing Division
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