Resume

Contact Centre Customer Care

Location:

Centurion, Gauteng, South Africa

Salary:

12000

Posted:

January 29, 2024

Contact this candidate

Resume:

Curriculum vitae

Mokhonana Katlego

No.**** Tassellberry street

Olievenhoutbosch, Ext 20

Centurion

0715

Contact (mobile): 071-***-**** ad263y@r.postjobfree.com LinkedIn Profile URL : https//linkedin.com/in/katlilinked Brief background

To establish myself in a dynamic and challenging corporate environment where my passion and Communication skills can be developed and enhanced for added value. Title. : Mr

Full names. : Katlego

Surname. : Mokhonana

Gender. : Male

Nationality. : South African

Driver licence. : code 10

Home language. : N.sotho

Marital status. : Single

Dependents : one

Health status. : Good

ID number. : 970**********

Other languages

Languages Speak Read Write

English Good Good Good

Afrikaans Average

Sepedi Good Good Good

Isizulu Good Good Good

Xhosa Good Good Good

Xitsonga Good Good Good

Venda Average

Secondary Education

School matriculated at. : Bona Lesedi secondary school Highest grade passed. : Grade 12

Year obtained. : 2014

Subject studied. : English, IsiZulu, Maths lit, history, Geography,traveling&tourism Life orientation.

Training and skills

Name of institution. : CORNER STONE HR

Qualification studied for. : International certificate in contact centre operations Modules studied. : Introduction to contact centre

Understanding the service industry

Leadership

Communication skills

Managing calls effectively

Telephone techniques

Sales skills

Dept. collection skills

Microsoft word

Microsoft excel

Interview couching

Practical Contact centre training

Name of institution. : Bytes People Solutions

Qualification studied for. : NQF LEVEL 2 SAQA (LEARNERSHIP) 12 months Modules studied. :National Certificate: Contact Centre Support NQF 2 Contact centre culture

Numeracy fundamentals

Communication fundamentals

Customer service

Collecting, recording and problem solving

Technology and performance

Work in a team

Leadership

Name of institution. : Altron Nexus

Qualification studied for. : NQF LEVEL 3 SAQA (LEARNERSHIP) 12 months Modules studied. National Certificate in Contact Centre and Business Process Operations Introducing the contact centre environment

Communicating with customers in a Contact Centre

Telephone skills

Managing inbound/outbound calls and emails

Dealing with customer request and queries

Processing data using information technology

Handling a range on customer complaints

Work experience

Name of employer. : McDonald’s restaurant (willows Pretoria) Duties undertaken. :General Casual

work in the kitchen preparing food and at the front counter helping

customers through the ordering process. Team member job duties include

operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.

Period employed. :5 months

Name of employer. : Xchange Investments (Randburg JHB) Duties undertaken.

:Sales Agent

Develop and maintain database qualified leads through referrals, telephone canvassing, cold calling, direct mail, e-mail, and networking. Develop and implement an agreed-upon marketing strategy with management to meet personal and business goals of expanding customer base.

Responsible for building an effective client relationship with new clients, in order to maintain client.

Conduct an effective sale presentation, close sales. Follow-up on all outstanding customer key accounts. Report and resolve any customer queries with Accounts Department. Ensure feedback to Accounts Department and Management. Pricing – Cost and Sales Price to be up to date, accurate, and documented correctly on the Job Card.

Presentation of Product Sample – to client specification and company quality standards.

Forecasted production plan and delivery date.

Product Job Card - accurate to date with all necessary documentation and correct Job Number.

Liaise with Internal Sales and hand over all necessary completed documentation.

Follow-Up with Internal Sales/Production and feedback to the client on production progress.

Delivery - follow-up.

:1 year

Period employed.

Name of employer. : South African Breweries (SAB)Customer Interaction Centre Duties undertaken. : Customer Relations Representative (Sales Department) To support the drive to increase brand equity, sales volumes, market share and corporate reputation by

providing

Telephonic and email support to customers through the establishment of good customer relations and by

marketing the companies

products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service

levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.

Period employed.

Name of employer.

Duties undertaken.

Period employed.

Name of employer.

Duties undertaken

: 3 Years

:Ison Experiences BPO

:Customer service Agent

inbound / outbound

Responsible for effectively assist customers with general and specific queries, by providing a consistent standard of service and compliance

And to troubleshoot problems relating to our service offering. The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain a better understanding of their needs and ensure that unresolved calls are escalated to the correct stakeholders.

:2 years

:Impactful Specialist Solutions (Internship)

:Business Administrator

Responsible for overseeing the day-to-day operations of a business. hiring staff members, leading department meetings and communicating with upper-management to implement new policies and procedures among daily operations

Period employed

duties include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Additionally, often responsible for office projects and tasks.

:March 2022 to date

References

McDonalds restaurant (Willows Pretoria) : Store Manager Musa Nkosi

012-***-****.

Xchange Investments. : Team leader

David Maluleke

011-***-****

South African Breweries. : Team Leader

:Andile Nonsenga

Cell no: 073-***-****

Email: ad263y@r.postjobfree.com

Ison Experiences BPO. :Team Leader