**** ***** ***** **, *******, VA *****, USA Suffolk, VA, 23435 757-***-**** ad262s@r.postjobfree.com Melissa Herrera

**** ***** ***** **, *******, VA 23435, USA

Suffolk, VA, 23435

757-***-****

ad262s@r.postjobfree.com

CAREER OBJECTIVE

Adaptable professional with 2 months of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Virtual Customer Satisfaction Advisor role at your company. PROFESSIONAL EXPERIENCE

CONDUENT, Florham Park, NJ

Customer Advisor, May 2019 – Present

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

SYKES, Denver, CO

Customer satisfaction, Jan 2019 – May 2019

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Refer unresolved customer grievances to designated departments for further investigation. ODOODLE DOOS, Suffolk, VA

Head Pastry Chef, Jul 2016 – May 2018

Determine how food should be presented and create decorative food displays. Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. Estimate amounts and costs of required supplies, such as food and ingredients. Prepare and cook foods of all types, either on a regular basis or for special guests or functions. Recruit and hire staff, such as cooks and other kitchen workers. Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets.

Inspect supplies, equipment, or work areas to ensure conformance to established standards. 6603 James Point Ct, Suffolk, VA 23435, USA Suffolk, VA, 23435 757-***-**** ad262s@r.postjobfree.com Supervise or coordinate activities of cooks or workers engaged in food preparation. Order or requisition food or other supplies needed to ensure efficient operation. Monitor sanitation practices to ensure that employees follow standards and regulations. EDUCATION

Fashion Institute of Technology

New York, NY

A.A. Arts (May 1991)

Port Richmond High School

Staten Island, NY

High School Diploma (Jun 1988)

GPA: 3.82

ADDITIONAL SKILLS

Certified on all Apple products and technology, Microsoft and well as Windows. CREDENTIALS AND LICENSES

At-Home professions: Medical Billing and Coding and Transcript REFERENCES

References available upon request