Operations Center Pre Sales

Jason Mavromat

Phone number: +1-912-***-**** Email address: ad261u@r.postjobfree.com

Experienced Director of Operations Center/NOC and pre-sales engineer with a prolific track record. Seeking an engaging role in Systems Architecture or in a similar pre-sales role. Showcasing mastery in supervising operational activities, ensuring seamless network performance, and leading process improvement initiatives. Exemplifying outstanding problem-solving skills and adeptly accomplishing goals in high-pressure environments. Committed to staying updated on industry advancements and leveraging technical expertise to strategize, build, and optimize diverse environments.

Work experience

2019/09 – present

Denver,

United States of America

Director of Operations Center/NOC

Zivaro

Spearheaded initiatives within the Operations center, resulting in significant performance enhancements.

Oversaw the recruitment and management of a diverse workforce, employing coaching, counseling, and personal engagement.

Successfully implemented continuous process improvements, including the establishment of key performance indicators (KPIs), budgets, and success pathways for the department.

Transformed teams into highly productive, results-oriented units through innovative initiatives, comprehensive training, and effective team building. Utilized data-driven analytics to optimize customer experience by proactively resolving client issues and consistently improving service standards. Conducted monthly and quarterly business planning meetings, analyzing financials and company metrics to drive continuous improvement. Developed comprehensive training modules and documentation to elevate staff training and proficiency.

Orchestrated weekly meetings with engineers to collaboratively address procedural challenges, evaluate open tickets, and analyze weekly performance. Actively championed the implementation of continuous improvement procedures. Strategically planned, administered, and controlled budgets for contracts, equipment, and supplies.

Conducted thorough analysis of internal processes and tool sets, recommending procedural and policy changes to drive operational improvements. Played a pivotal role as the lead technology tier, contributing to various facets of the business including network management, cloud services, security, and operational tools.

2018/10 – 2019/09

Brunswick,

United States of America

NOC Engineer Tier II / III

Zivaro

Engaged in consultations with clients to analyze and develop tailored solutions according to specific use-case scenarios.

Successfully led the migration of an entire physical, on-premises datacenter for a healthcare organization to an AWS Cloud environment. This involved overseeing ISP circuit migrations from legacy MPLS to DIA circuits and establishing Site to Site VPN tunnels for remote locations and customer vendors. Played a key role in executing physical network and server migrations to facilitate seamless access to Cloud-based solutions for clients/customers worldwide in support of a hybrid cloud environment.

Conducted thorough assessments of customer environments and provided expert recommendations based on the scope of their needs, ensuring optimal performance and efficiency.

Collaborated with Sales and Account Managers to offer architectural best-practice recommendations for future Statements-of-Works, contributing to successful sales strategies.

Served as a consultant for Managed and Professional Services customers, delivering Work experience

specialized insights to Sales Engineers.

Fostered strong relationships with customer IT Teams, actively working as an extension of their team to provide exceptional and responsive support. Successfully redesigned a customers' legacy Email Security Appliance using Cisco Ironport, transitioning it to a robust, SaaS-based solution utilizing Proofpoint Essentials.

Built, managed, and maintained dual-DMVPN tunnels employing EIGRP as the dynamic routing protocol, ensuring reliable and secure network connections. Designed a Front-Door VRF (f-VRF) solution across dual-DMVPN clouds, tailored to a specific customer use-case scenario.

Implemented network security standards and performed necessary upgrades to enhance overall system integrity.

2016/10 – 2018/10

Brunswick,

United States of America

Network Engineer

Veteran Enterprise Technical Services

Oversaw the development and implementation of network-related policies for the Department of Homeland Security, ensuring adherence to use, maintenance, and infrastructure standards.

Configured and optimized networks to seamlessly connect front-end and back-end components, enhancing overall system performance.

Translated systems and subsystems designs into fully functional and compliant networks, ensuring seamless integration and operation. Generated timely metrics using management platforms, providing valuable insights for decision-making and optimization.

Implemented robust security measures and enforced policies to safeguard network systems from potential threats.

Conducted performance and statistical monitoring, developing and implementing procedures and best practices for network maintenance and optimization. Coordinated network operations, maintenance, repairs, and upgrades, ensuring minimal disruptions and maximum efficiency.

Installed and maintained a range of network devices, including Lightweight Access Points, UPS devices, Cisco switches, and firewalls. Created comprehensive technical documentation, including network diagrams, process flow charts, and procedural guidelines in the form of Standard Operating Procedures (SOP).

Conducted wireless site surveys using Fluke AirMagnet, ensuring optimal coverage and performance.

Authored multiple Standard Operating Procedures to streamline the use of new processes and technologies.

Designed, configured, and troubleshooted complex layer 3 switching using dynamic routing protocols, primarily EIGRP, across multiple VRFs. Implemented policy maps utilizing specific class-maps and ACLs to modify Quality of Service (QoS) and prioritize critical traffic, such as VOIP and Video Teleconferencing. Proficient in managing SolarWinds Orion NPM, NCM, NTA, and IPAM solutions, ensuring efficient network monitoring and maintenance. Developed and maintained Visio documentation of network infrastructure at the Access, Distribution, and Core layers, enabling effective network management and troubleshooting.

2008/05 – 2016/09

Brunswick,

United States of America

Field Engineer III

NCR Corperation

Generated comprehensive technical documentation like network diagrams, process flow charts, and procedural guidelines

Supervised and assisted installation teams in the implementation, testing, and commissioning of systems

Conducted thorough root cause analysis on component failures Fabricated, analyzed, and performed testing on fiber-optic links Identified and resolved equipment malfunctions by collaborating with manufacturers or field representatives

Consistently ranked as one of the top 2 Customer Engineers in the region every quarter for the past 3.5 years.

Education

03/2003 – 05/2007

Savannah, GA, USA

Information Technology Bachelors

Armstrong Atlantic University

Completed a comprehensive curriculum in Information Technology, achieving a GPA of 3.8, and earning a Bachelor's degree in IT.

Conducted extensive research projects on emerging technologies, resulting in the development of a cutting-edge software application that streamlined data analysis processes for a local business.

Collaborated with a team of IT professionals to design and implement a secure network infrastructure, ensuring efficient data transmission and minimizing vulnerabilities.

Successfully completed a 6-month internship at a leading IT company, gaining hands-on experience in troubleshooting hardware and software issues, as well as providing technical support to end-users.

Skills

– GENERAL TECHNICAL SKILLS

Pre-sales Engineering Post-sales Support

Cisco R&S Azure

AWS Palo Alto Firewalls

Windows Server Backup & Disaster Recovery

IAM and Authentication Meraki SD-WAN & Networking

SSE/SASE Powershell

Python Linux

Customer Facing Consultant Tier-4 Support Services Certificates

Pure Storage FlashBlade Architect Associate

Pure

I am proud to hold the Pure Storage FlashBlade Architect Associate Certification, authorized by Pure. This certification demonstrates my expertise in architecting solutions using Pure Storage FlashBlade technology. It validates my ability to design, implement, and optimize storage solutions that leverage the power and efficiency of Pure Storage FlashBlade.

Pure Storage FlashArray Architect Associate

Pure

I am proud to hold the Pure Storage FlashArray Architect Associate certification from Pure. This certification demonstrates my expertise in designing and implementing storage solutions using Pure Storage FlashArray technology. It validates my ability to optimize performance, ensure data integrity, and maximize the efficiency of storage environments. With this certification, I am equipped to provide valuable insights and contribute to the success of any organization's storage infrastructure. Veeam Certified Sales Professional

Veeam

I am a Veeam Certified Sales Professional with expertise in Veeam's solutions and products. This certification demonstrates my authority in understanding and effectively communicating the benefits of Veeam's offerings to potential clients. I have gained the knowledge and skills necessary to drive successful sales through my in-depth understanding of Veeam's technology and its value proposition. Certificates

Veeam Certified Technical Sales Professional

Veeam

I am proud to hold the Veeam Certified Technical Sales Professional certification, authorized by Veeam. This certification validates my expertise in effectively selling Veeam solutions, showcasing my technical knowledge and sales acumen. By successfully completing this certification, I have demonstrated my commitment to delivering exceptional service and support to clients in their journey towards modern data management.

AWS Certified Cloud Practitioner

AWS

I am proud to hold the AWS Certified Cloud Practitioner certification from AWS. This certification demonstrates my expertise and knowledge in cloud technology, specifically within the Amazon Web Services (AWS) platform. With this certification, I am equipped with the authority to confidently navigate and utilize AWS services to optimize cloud solutions and drive business success.

Cisco Meraki Network Associate

Cisco Systems

Certified as a Cisco Meraki Network Associate by Cisco Systems, I have gained comprehensive knowledge and expertise in managing and configuring Meraki network solutions. This certification validates my ability to implement and troubleshoot Meraki cloud-managed networks, ensuring optimal performance and security. With a firm understanding of Meraki products and technologies, I am equipped to design and deploy efficient network solutions, providing organizations with reliable and scalable connectivity.

Logic Monitor Certified Associate

Logic Monitor

As a Logic Monitor Certified Associate, I have gained comprehensive knowledge and expertise in effectively using the Logic Monitor platform. This certification showcases my proficiency in monitoring and managing IT infrastructure, enabling me to proactively identify and resolve issues. With the authority granted by Logic Monitor, I am equipped with the skills to ensure optimal performance and reliability for any organization's IT systems.

Cisco Certified Network Associate

Cisco Systems

Cisco Certified Network Associate (CCNA) is a prestigious certification offered by Cisco Systems. It validates the knowledge and skills required to install, configure, operate, and troubleshoot medium-sized routed and switched networks. With this certification, I have gained expertise in network fundamentals, LAN switching technologies, routing technologies, WAN technologies, infrastructure services, and security fundamentals. The CCNA certification demonstrates my commitment to professional growth and proficiency in Cisco networking technologies.

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