Project Management Technical Support

SKILLS

EXPERIENCE

Jacqueline Kearns

TRANSPORTATION ANALYST/ TMS IMPLEMENTATION

317-***-**** ad2613@r.postjobfree.com Avon, IN 46123 Accomplished professional adept at designing and implementing successful solutions to complex Transportation Management problems. Thorough understanding of system development life cycles, project management and software development methodologies. Skilled in analyzing data, identifying and resolving system issues and e ciently streamlining processes. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Skilled in developing and implementing innovative strategies to reduce costs and increase e ciency.

• Active Learning • Project Management

• Best Practices and Standards • User Requirements

• Business Requirements Documents (BRDs) • User Acceptance Testing (UAT)

• Software Application Testing • Test Plans and Cases

• Functional Improvements • UAT Support

• Strategic Planning • Train End Users

• Mercurygate TMS Solution Deployment • MercuryEdge

• Mercurygate MMO • Mercurygate Dynamic Rule Set Certi ed

• NetSuite Finance

TRANSPORTATION SYSTEM ANALYST

Fusion Transportation

Rutherford, NJ

October 2022 - December 2023

• Developed test cases for validating system functionality and accuracy of results.

• Tested new features prior to release in order to verify their correctness and stability.

• Resolved technical issues related to system architecture and scalability challenges.

• Assisted with deployment activities such as migrations and upgrades of existing software components. Provided technical support for applications in production environment by troubleshooting issues and recommending enhancements based on user feedback.

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• Conducted gap analysis between existing systems and proposed solutions to assess impact on business operations.

• Analyzed and documented new design work ows.

• Oversaw test plan development, application testing and installations. SENIOR IMPLEMENTATION SPECIALIST

Mercurygate International

Cary, NC

September 2015 - October 2022

• Analyzed complex problems, identi ed root causes and proposed e fective solutions.

• Monitored progress of implementation projects from initial concept through completion.

• Created detailed documentation for system con gurations, process ows and business requirements. EDUCATION

CERTIFICATIONS

REFERENCES

• Familiarized new clients with products and services by providing training on new systems. Provided technical support to end users of computer systems to resolve problems with hardware or software applications.

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• Made recommendations to improve existing processes or procedures.

• Performed system testing and validation to ensure accuracy of data migration projects.

• Tested new software for bugs or other problems before release to customers.

• Determined required components and con guration for new and existing customers.

• Identi ed areas of improvement in existing processes, and developed solutions to enhance e ciency.

• Conferred with sta f, users, and management to establish requirements for new systems or modi cations.

• Worked with programmers to design and develop software applications according to speci cations.

• Conferred with new customers to assess current system's strengths and weaknesses. SOFTWARE IMPLEMENTATION SPECIALIST

Menlo Logistics

Aurora, IL

July 2000 - September 2015

Provided technical support to end users, troubleshooting hardware and software issues and resolving customer queries.

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• Analyzed complex problems, identi ed root causes and proposed e fective solutions.

• Monitored progress of implementation projects from initial concept through completion.

• Created detailed documentation for system con gurations, process ows and business requirements. Provided technical support to end users of computer systems to resolve problems with hardware or software applications.

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• Familiarized new clients with products and services by providing training on new systems.

• Collaborated with stakeholders across the organization to align IT solutions with business objectives.

• Performed system testing and validation to ensure accuracy of data migration projects.

• Developed and implemented comprehensive software training programs to ensure successful user adoption.

• Conferred

• Identi ed potential areas of improvement in existing systems and processes related to software implementations.

• Performed system integration testing for various applications prior to release.

• Evaluated new technologies that could improve the e ciency of transport operations.

• Migrated legacy databases into new Oracle Databases while preserving data integrity.

• Documented best practices regarding con guration changes, backup strategies, patching cycles.

• Monitored post-implementation performance metrics for newly deployed systems and made necessary adjustments. CERTIFICATION IN BUSINESS

Ivy Tech, Indianapolis

• Dynamic Ruleset Certi cation

References available upon request

Contact this candidate