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Customer Service Project Management

Location:
Belmont, NC
Posted:
January 28, 2024

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Resume:

JOVIAN JACKSON

Belmont, NC ***** 919-***-****

ad25yi@r.postjobfree.com www.linkedin.com/in/jovian-jackson-193b98273 PROFESSIONAL SUMMARY

Hardworking, enthusiastic professional with proven track record of success in exceling challenging employer goals and customer expectations. Driven and analytical problem-solver who enjoys learning new skills to advance my career. Detail-oriented multi-tasker who thrives in fast-paced environments.

Customer Service Training and Development Time Management Leadership Safety Awareness Problem Solving Mechanical Skills Computer Literacy Performance Management Project Management Written/Verbal Communication Automation Implementation Risk Management Adaptability Critical Thinking Interpersonal Communication Process Improvement Change Management PROFESSIONAL EXPERIENCE

DHL, Charlotte, NC September 2023 – Present

Delivery and Shuttle Driver

• Execute dedicated scheduled delivery routes promptly and efficiently

• Safely load and unload cargo, employing proper handling techniques

• Handle cages, totes, and operate pallet jacks with precision and safety

• Conduct routine inspections and maintenance checks on assigned equipment YRC Freight, Charlotte, NC November 2021 – August 2023 Over the Road Driver

• Safely transport various goods, chemicals and equipment over long distances

• Maintains detailed truck logged records of cargo transported, traveled hours and mileage

• Pre-trip and post-trip inspections of tractor/trailers for extended periods of drive times

• Drop, hook and change trailer equipment configurations as necessary XPO Logistics, Durham, NC October 2020 – November 2021 Material Handler

• Enhanced company reputation by encouraging workplace safety regulations

• Demonstrated success in high-volume freight handling and processing

• Handled various non-hazardous and hazardous materials within a facility

• Recorded inventory statuses and reported errors and/or shortages Brier Creek Country Club, Raleigh, NC August 2018 – February 2020 Banquet Cook

• Ensured all sanitation standards were consistently practiced by all banquet prep staff

• Prepared and executed high-quality food items required for all banquet events and special parties

• Responsible for ensuring the quality and quantity of food products used in banquets

• Maintained solid knowledge of all food products and skillfully applied culinary techniques Carolina Dining Services, Chapel Hill, NC August 2015 – August 2018 Lead Cook

• Planned and executed event logistics for meal preparation

• Maintained deep knowledge and understanding of food safety and regulations

• Ensured the proper preparation, portioning and serving of food was indicated on standardized recipes

• Guaranteed proper temperatures for potentially hazardous foods Bojangles, Durham, NC June 2011 – September 2021

Team Member

• Provided exceptional customer service experience and addressed customer needs in a timely manner

• Assisted managers in process improvements to exceed store revenue goals

• Guaranteed restaurant was up to company standards with regards to cleanliness, neatness, and customer accessibility

• Listened attentively to guests and offered product suggestions EDUCATION

High School Diploma, 2012

Hillside High School, Durham, NC

ENDORSEMENTS

Hazmat, 2021

Department of Motor Vehicles, Durham, NC

Doubles/Triples, 2021

Department of Motor Vehicles, Durham, NC

Tankers, 2021

Department of Motor Vehicles, Durham, NC



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