Carlos Leyva

ad25y7@r.postjobfree.com 510-***-****

EXPERIENCE

Information Technology Consultant / Desktop & Network Support October 2021 to Present Paul Weiss – San Francisco, CA

Provided Desktop Support for all Partners, Associates, and Paralegals.

Troubleshooting TCP/IP connectivity via Wireless & Ethernet and configuring cell phones, laptops, and tablets.

Assisted Network Engineers with network hardware installation in IDF closet; RJ45 from Cisco 48 port switches to patch panels, Cisco VoIP phones and Local Area Network drops.

Provisioned and administering Paul Weiss user client software using Blackberry UEM to mobile devices. Information System Technician II / Network Infrastructure Security Unit February 2016 to October 2021 Alameda County Sheriff’s Office – Oakland, CA

Acts as system administrator and monitors the operation of the assigned data processing system.

Installs, upgrades, troubleshoots, and configures mini and microcomputer systems and related peripherals including network hardware and software, printers, disk drives, keyboards, and monitors.

Resolves employee issues and provides solutions and answers questions regarding hardware/software.

Performs regular maintenance to system hardware; backups, maintains, and restores system; maintains appropriate records and files.

Deploys and re-images using Acronis software and configures desktop network per VLAN specifications.

Facilitates Department of Justice (DOJ) TARF paperwork for California Law Enforcement Telecommunication System (CLETS) usage and installs mnemonics to terminals throughout LAWNET network.

Audited users requesting criminal history permissions, access, and DOJ/CLETS information on a regular basis.

Educated and trained staff on the proper use of information technology systems. Asset Management Technician / Logistics Analyst January 2007 to February 2016 Chevron Corporation / Compucom – San Ramon, CA

Collected and interpreted various types of logistics data including availability of product, reliability of transport and delivery, and other data related to product supply chain management, sourcing, and distribution.

Maintained 300-500 laptops and desktops throughout facilities with current software and reimaged up to date software.

Shipped and received corporate hardware Dead on Arrival/Returned Merchandise Authorizations for servers, printers, laptops, and desktops nationwide.

Installed physical Cisco Voice over Internet Protocol (VoIP) phones throughout all of Chevron Headquarters.

Tested server hardware parts and blade servers from Proliant Hewlett Packard.

Deployed hardware to users, installed desktops including monitor connections, and peripherals.

Maintained extensive inventory of 2,000 parts for several warehouses; Responsible for replenishment of parts and worked with other vendors to ensure supply.

Network Technician (Contract) October 2006 to December 2006 MegaPath Networks, Inc. – Pleasanton, CA

Supervised, maintained, repaired, and resolved Local Area Networks (LAN) and Wide Area Networks (WAN) equipment issues.

Monitored day to day operations of all Digital Subscriber and T1 lines to ensure synchronization to the Central Office.

Created mail domains and implemented static/DHCP IP addresses.

Scrutinized router logs to troubleshoot unstable/bouncing margin connection and ensure smooth-running computer networks.

Contacted field technicians to fix connectivity by performing circuit MLT and loop testing. Quality Assurance Analyst March 2004 to October 2006 DQ Technology, Inc. – Pleasanton, CA

Executed and evaluated manual or automated modem performance and reported results to the Chief Executive Officer and other staff.

Worked closely with product owners, developers and project managers to define and prioritize testing requirements.

Participated in software design discussions, reviews, and test strategy sessions with clients.

Coordinated with clients to ensure required test platforms are available. EDUCATION

Heald College School of Technology – Hayward, CA

Associate of Applied Science in Computer Technology April 2001

Associate of Applied Science in Network Technology February 2002 SKILLS

Excellent attention to detail and ability to stay organized while working in a fast-paced environment.

Collaborates well with IT professionals, Management, and other staff to complete special projects and implement effective systems for the Organization.

Effectively communicates in a professional manner and provides excellent support to all individuals.

Proficient in troubleshooting and fixing software Microsoft Office 365 issues, desktops, laptops, server hardware, networks, VPN/WAN/LAN connections, WiFi, and ports.

Vast experience in remote access to desktops/tablets via SFTP, TELNET, HTTP, RDP, Dame Ware, TeamViewer, and Microsoft Teams.

Versed in administering Microsoft Office 365 User accounts with active directory and technical assistance such as password resets, creating, updating, disabling, enabling, and adding group membership

Fluent in Spanish, verbal and written.

CERTIFICATES AND TRAINING

Essentials of Community Cybersecurity Texas A&M Engineering Extension in Cooperation with FEMA

California Law Enforcement Telecommunications System (CLETS) training by Department of Justice