Customer Service Support
Resume:
Jennifer Fields
Durham, NC *****
ad25uk@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Patient Transporter
Duke University Hospital - Durham, NC
Present
Assist with taking patients to and from appointments using the necessary equipment (hospital beds, stretchers, and wheelchairs). Maintain patients personal information. Administrative Assistant
Lowe's Home Improvement - Durham, NC
January 2021 to June 2023
Responsible for executing transactions, making cash deposits, and balanced sales and transactions. Properly counted safe 2xs a day to maintain cash amount accuracy. Prepared cash and check deposits, balance tills, and prepared a daily cash report. Delivered reports to managers. Resolved discrepancies, and submit accurate financial reports. Prepared daily cash floats and reconciling invoices. Match cash and credit card taking to financial reports, and post remittances. Assistant Manager
Big Lots - Durham, NC
September 2018 to November 2020
Provide excellent customer service. Support the store manager's daily operations. Overseeing staff, supervising employees, delegating task, and evaluated employees performances. Provided customer support in escalated situations in a professional and timely manner. Assist with planning, coordinating, and executing in various task, ( hiring, training, monitoring inventory and ordering merchandise. Ensure the business meets its sale goals.
3rd Shift Supervisor
Sheetz - Morrisville, NC
March 2016 to August 2018
Provide excellent customer service. Support the store manager's daily operations. Overseeing staff, supervising employees, delegating task, and evaluated employees performances. Provided customer support in escalated situations in a professional and timely manner. Assist with planning, coordinating, and executing in various task, ( hiring, training, monitoring inventory and ordering merchandise. Ensure everyone followed all food handling properly.
Assistant Manager
Tuesday Morning - Durham, NC
December 2014 to March 2016
Provide excellent customer service. Support the store manager's daily operations. Overseeing staff, supervising employees, delegating task, and evaluated employees performances. Provided customer support in escalated situations in a professional and timely manner. Assist with planning, coordinating, and executing in various task, ( hiring, training, monitoring inventory and ordering merchandise. Ensure the business meets its sale goals.
Supervisor/Assistant Manager
The Home Depot - Staten Island, NY
June 2003 to November 2014
Provide excellent customer service. Support the store manager's daily operations. Overseeing staff, supervising employees, delegating task, and evaluated employees performances. Provided customer support in escalated situations in a professional and timely manner. Assist with planning, coordinating, and executing in various task, ( hiring, training, monitoring inventory and ordering merchandise. Ensure the business meets its sale goals.
Education
High school diploma
Ralph R Mckee Career And Technical High School - Staten Island, NY September 1989 to June 1992
Skills
• Customer support
• Cash management
• Employee evaluation
• Shift Management
• Assistant Manager Experience
• Retail Management
• Food Handling
• Hospital Experience
• Recruiting
• Food Preparation
• Supervising Experience
• Management
• Financial Report Writing
• Interviewing
Certifications and Licenses
CPR Certification
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