Customer Service Project Management

Emma McDonald

Denton, TX *****

815-***-**** - **************@*****.***

Professional Summary

Dedicated Customer Service professional who is committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to support the business.

Skills

Quality Control

Project Management

Shipping Coordination

Project Planning and Scheduling

Developing Customer Relationships

Customer Complaint Resolution

Effective Customer Communication

Team Collaboration

Active Listening

Research Support

Daily Operations Management

Customer Inquiries

Merchandise Movements

Work History

09/2022 to Current

Warehouse Support

Ulta Distribution Center – Dallas, TX

Move material to and from staging area and production areas.

Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.

Performed quality checks on products and materials to identify any defects.

Worked alongside staff to discuss and implement best practices and exceed team objectives.

Responded proactively and positively to rapid change.

Checked packages and merchandise for damage.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

03/2015 to 07/2021

Research Specialist

Home Depot – Locust Grove, GA

Monitored research data to assess accuracy, validity and integrity.

Adapted work process and methods based on findings and literature review with limited supervision.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Updated account information to maintain customer records.

Responded to customer request for returning products, investigating and resolving customer inquiries in a timely matter.

Responded proactively and positively to rapid change.

Scheduling services for pick-ups and return product services.

05/2010 to 03/2015

Distribution Team Leader

Genco Distribution – Mcdonough

Implemented fair and consistent practices in compliance with company policies and procedures.

Trained new staff on job duties, company policies, and safety procedures.

Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality.

Investigated operational errors to determine cause and recommended corrective actions.

Making sure all task were complete by end of business day.

Receive and audit incoming product.

Help resolve internal and external customer issues.

Education

05/2000

Business Administration And Management

Joliet Junior College - Joliet, IL

Contact this candidate