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Customer Service Agent

Location:
Los Angeles, CA
Posted:
January 27, 2024

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Resume:

Cesar Quinones

Los Angeles, CA *****

ad25rv@r.postjobfree.com

+1-323-***-****

Looking to become part of a winning team within the Travel Industry and a good team player by supporting my peers.

Work Experience

Lead Ramp Agent

American Trans Air - Los Angeles, CA

October 1999 to July 2002

Coordinate with all vendors to be by aircraft upon arrival for on time departure. Complete and turn in weight and balance paper work for Captain to sign. Also, work as night dispatcher for military and cargo flights. Stock clerk for aircraft parts. Order and maintain supplies/shipping and receiving. Passenger Service Agent

RENO AIR - Los Angeles, CA

October 1998 to September 1999

Customer Service at Ticket Counter, Gate Agent for arrivals and departures. Rebooked/reroute stranded passengers during delayed departures.

Passenger Service Agent

MEXICANA AIRLINES - Los Angeles, CA

July 1996 to August 1998

Ticket Counter Agent checking in passengers for flights. Gate Agent for departures/arrivals. Greet and assist customers at Customs and Immigration area.

JCPenney Sales Associate

JCPenney - San Juan, PR

February 1995 to May 1996

Customer Service Representative in charge of the catalog department shipping/receiving orders. Inventory control for my catalog section.

International Flight Attendant

American Airlines - San Juan, PR

November 1989 to March 1992

Perform safety duties aboard flights, Provide meal service for cabin, primarily first class. Prepared cabin for safe take-off and landings per FAA regulations. Education

Ccollege in Computer Science

Rio Hondo College - Whittier, CA

January 2003 to December 2005

Skills

• Computer Science

• SABRE, CENTAURO 21, HP, HAZMAT, MMR, CPR. Fluent in Spanish (10+ years)

• Fundraising (1 year)

Military Service

Branch: Army Reserve

Service Country: United States

Rank: E-1

June 1979 to September 1979

31mic Electronics. Installing microwave antennas for radio communications in the field Commendations:

Honorable Discharge.

Awards

Who's Who among students in American Universities

August 1985

Merit Certificate for fundraising in Puerto Rico and Mexico's disaster. October 1985

Certifications and Licenses

Hazmat Cert

March 2000 to April 2000

Hazmat handling working at stores dept. Shipping/Receiving A/C Parts, sheet metals, breaks for L1011, oil palettes and l1011 and 757 brakes to be stored at LAX storage facility. Driver's License

April 2022 to April 2027



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