Rakesh Mondal

B a r t e n d e r

WORK EXPERIENCE

Bartender Aug 2023 - Present

LAFONTANA BRASSERIE, JA THE RESORT, DUBAI

Gained regular Guests by serving alcoholic and non-alcoholic beverages in a prompt and friendly way.

Maximized daily and weekly by ordering bar products and keeping a well-stocked inventory. Prompting about day events and special beverages to guests to up-sale the least moving items. Maintaining a commitment to overall guest satisfaction and preferences. Advise staff on information related to beverages, cocktails, drinks, wines, etc., and any other relevant information in order to ensure the efficient operation of the Bar. Create new trend- setting drinks, innovative products, and services in line with the market in regard of beverages. Be proactive and take initiative in developing the bar performance growth. Interact with all in a cordial, efficient, and professional manner. Waiter

Oct 2021 - July 2023

POOL & BEACH, JA THE RESORT, DUBAI

Provided exceptional customer service in a fast-paced and demanding environment, consistently meeting or exceeding customer expectations. Demonstrated strong communication skills by effectively interacting with guests, colleagues, and management.

Developed excellent problem-solving abilities, handling inquiries, complaints, and requests with professionalism and efficiency.

Maintained a high level of attention to detail and adherence to safety protocols, ensuring a secure and hygienic dining environment.

Handled cash and credit card transactions accurately and securely, demonstrating strong numerical skills and integrity in financial matters. Food and Beverage Associate Sept 2018 - Sept 2019

SHERATON GRAND CHENNAI RESORTAND SPA-INDIA(CHENNAI) Taking care of safety and proper precautions of food as a Food handler. Planning and Scheduling work.

Taking guest orders, billing, and excellent guest satisfaction. Communicate with guests on a regular basis and ensure that they are satisfied Identified all demanding guests and informed to restaurant manager Provide required training for the junior staff.

Cashiering, opening and closing of the outlet.

Assistant Guest Service Associate Feb 2017 - Mar 2018 RADISSON BLU RESORT TEMPLE BAY MAMALLAPURAM–INDIA(CHENNAI) Handling Restaurant,

Dining room and Banquet functions.

Coordinate with the kitchen team and fulfill guest requirements. I take all In Room Dinning Service orders as well as ala-Cart orders at my outlet where I work. I also worked in a large banquet service area.