Jessica Ritt

Contact

**** ***** ****** ***

Bartlett TN 38133

443-***-****

ad25qw@r.postjobfree.com

Education

B.S. Environmental Science

University of Maryland

College Park – 12/2000

Associates of Science

Harford Community College

5/1998

Skills

Service Now

Technical Skills

Software Support

Hardware Support

Microsoft Office

Epic

Meditech

Cerner

Quickbooks

Transcription

Customer Service

Management

Relevant Work Experience

Cerecore, Memphis TN, IT Support Analyst - 5/23 – Present Provide superior customer service to doctors, nurses, staff and patients, assisting them with issues ranging from password resets, software troubleshooting and hardware malfunctions. Quickly troubleshoot and identify the underlying issue and resolve or escalate to the appropriate group for resolution. Balance time management by taking calls, resolving self-support tickets, patient in-basket requests, and assist teammates with questions. Chickasaw Signs, Memphis TN, Business Manager - 1/19 – Present Send invoices to customers and receive invoices from vendors, review profit and loss as well as spending and changing supply costs. Calculate payroll, employer’s tax, sales and business tax monthly. Balance the budget monthly. Assist in compliance with permits and licenses and coordinate delivery and shipments. High organizational skills for balancing over 100 unique orders monthly. High communication skill between the owner and production to quickly prioritize expedited or changed orders. Received my notary license and maintain detailed documentation of all contracts.

Various Businesses, Sales Manager - 9/16 – 4/23 Receive and process shipments, take complete inventory, audit prestige products and manage over 20,000 SKUs. Perform weekly inventory counts and adjust. Maintained the expectation of store and brand standards. Managed a sizable team to assist in all aspects of product processing, stocking and guest assistance. Researched and interviewed numerous candidates, hired, trained, mentored, coached, reviewed, and terminated numerous employees. High organizational skills required and the ability to prioritize tasks while also maintaining a friendly and helpful demeanor to assist guests. Supervise daily operations, create schedules, manage payroll and set daily, weekly and monthly goals. Monitor profit and loss across monthly and yearly goals.

Upper Chesapeake Medical Campus, Bel Air MD, Unit Secretary - 8/08 - 9/11 Multitask various duties including consultations with physicians, assisting nurses and technicians and ensuring patient/visitor satisfaction. Maintained the integrity and accuracy of patient records, the accurate transcription of physician orders and adhering to Joint Commission regulations. Instituted numerous safety protocols and assisted in the implementation of a new patient chart program. Knowledge of Meditech and Epic. Battelle, Support Role for SBCCOM, Aberdeen MD 6/00 – 9/03 Tested devices used by the US Military for various chemicals and isotopes using a liquid scintillation machine. Strong organizational skills to keep track of thousands of submitted samples. Assisted in getting the lab ISO9000 certified. Security clearance obtained.