Customer Service Inbound Calls

REGINALD D. TAYLOR

Jacksonville, FL 904-***-**** ad25qc@r.postjobfree.com

PROFILE

Highly Reliable Self-Starter / Exceptional Customer Service / Communication Skills

Excellent Computer Skills / Strategic Thinking / Collaborative

Attention to Detail / Relationship Building / Negotiation Skills / Organizational Skills

Goal Setting / Active Listening / Growth Mindset / Self-Driven / Adept Learner

EXPERIENCE HIGHLIGHTS

SALES & CUSTOMER SERVICE

Maintain new client relationships through inbound calls or leads

Introduce appropriate beneficial products and services using proper sales and marketing concepts

Create strong working relationships with tier one representatives to insure for an efficient and productive sales process

Utilize a consultative approach to match the correct coverages, products and benefits to client needs

Maintain 80% sales conversion rate

Promote the complex buying experience of healthcare as transparent and easy to navigate

Assist customers in utilizing the tools and services available within the Workforce Center.

Apply and ensure compliance with federal, state, and local laws, regulations, and policies in determining eligibility for various programs and services.

Consistently hit KPI percentage monthly

Maintain a QA rating of 85% or more monthly

RETAIL MANAGEMENT

Created staff schedules, balanced register drawers, created and maintained weekly and monthly reporting

Resolved escalated customer issues through thorough investigative techniques

Increased store profits by 10% utilizing a restructured stored layout

Balanced sales, reconciled cash and made daily deposits to facilitate opening and closing duties

Trained new hires and provided ongoing education

Managed inventory through retail, to include loss prevention via theft and breakage

EMPLOYMENT HISTORY

GoHealth – Senior Benefit Consultant, Detroit, MI (Remote)

Veterans Property Preservation –– Owner, Jacksonville, FL

Tire Kingdom – Store Manager, Jacksonville, FL

TECHNICAL SKILLS TRAINING

Microsoft Office, Zoom, Teams, Slack Insurance Sales Training

SharePoint, Okta, UltiPro Medicare/Medicaid Insurance Training

Managerial Sexual Harassment Training

EDUCATION CERTIFICATIONS/LICENSING

H.S. Diploma, Memphis, TN Licensed Insurance Agent, Health, Life and Accidental Death

United States Army, Fort Knox, KY Certified in 16 States

Contact this candidate