Operations Manager Customer Service
Resume:
Eric Cameron
**** *. ******* *******, ** *****
ad25py@r.postjobfree.com 773-***-****
WORK EXPERIENCE
Allied Universal Security Services, Chicago IL April 2022 – Present
Operations Manager
Manages overtime by effective scheduling and making timely qualified hiring decisions for fifty plus locations;
Takes prompt action when complaints are received regarding employee performance/conduct;
Administers disciplinary and coaching actions and executes routine termination actions;
Maintain regular communications with security Professionals, resolving issues regarding pay morale or complaints;
Provide the basis for a great work environment by treating staff with respect;
Assure that employee grievances are heard and resolved;
Interview and hire qualified applicants to fill open post positions in a proactive and timely manner;
Regularly evaluates low-performing employees for replacement, upgrade or transfer;
Support the HR department and Sr. Operations Manager in hiring, training, onboarding and terminations;
Ensures all positions ae staffed according to contract requirements and effectively manages branch overtime for fifty plus locations;
Ensures records are properly maintained and updated to reduce payroll errors;
Other duties as assigned;
Field Supervisor March 2021 – April 2022
Conduct field inspections and provide training;
Ensure all required reporting and contract compliance requirements are met;
Handle all escalated security issues or emergency situations appropriately;
Insure subordinates’ appearance, punctuality, attendance, productivity, are in order;
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, recognition, etc.);
Provide the basis for a great work environment by treating staff with respect;
Assure that employee grievances are heard and resolved;
Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations;
Train team members in customer service, and complete quality assurance and compliance procedures and documentation;
Support the HR department and Sr. Operations Manager in hiring, training, onboarding and terminations;
Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.
Other duties as assigned;
Champion National Security, Chicago IL August 2016 – March 2021
Operating Field Captain
Supervision of subordinates
Conducts all phases of personnel functions in the command;
Establishes and maintains positive public safety relations;
Instructs and counsels subordinates in the performance of their duties;
Insure subordinates’ appearance, punctuality, attendance, productivity, are in order;
Maintains regular contact with employees and customers;
Supervises security activities at the operational level and evaluates the quality of subordinates’ performance;
Provides marketing and sales assistance to management;
Keeps current and maintains accurately, all required command records;
Performs all additional functions prescribed for the rank by regulations and procedures, orders or directives of company employees who are senior in rank;
Performs special duties or assignments as directed by the Chief of Security or his authorized representatives, at his discretion
St Moritz Security, Chicago IL January 2015 – August 2016
Armed Guard
Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
Maintain access control procedures set by building management.
Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
Identify all tenants and/or visitors upon arrival.
Ensure visitors and vendors are properly signed in prior to accessing the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor security cameras that are within the facility.
Respond to incidents including property emergencies.
Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and patrols of the exterior in any weather conditions.
Ability to stand/sit/walk for extended periods of time.
Assist tenants and visitors with directions and general business information.
Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
Maintain clear, accurate logs pertaining to people or property including packages.
Provide excellent Customer Service to all parties encountered while on duty.
Other duties as assigned
Titan Security, Chicago IL September 2013 – January 2015
Security Officer
Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
Maintain access control procedures set by building management.
Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
Identify all tenants and/or visitors upon arrival.
Ensure visitors and vendors are properly signed in prior to accessing the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor security cameras that are within the facility.
Respond to incidents including property emergencies.
Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and patrols of the exterior in any weather conditions.
Ability to stand/sit/walk for extended periods of time.
Assist tenants and visitors with directions and general business information.
Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
Maintain clear, accurate logs pertaining to people or property including packages.
Provide excellent Customer Service to all parties encountered while on duty.
Other duties as assigned
EDUCATION
American Intercontinental University, Hoffman Estates, IL
In Pursuit of Bachelors of Science in Criminal Justice
Rezin Orr Academy, Chicago, IL
Diploma /General Education
SKILLS
Word, and Excel.
Licenses and Certifications
Car/Automobile Maintenance
CPR
References
Available upon request
Contact this candidate