Data Entry Customer Service

OBJECTIVES

To obtain a challenging and progressive position in which I can apply my knowledge, skills and experience to achieve an exciting career and continue to learn in a growth-oriented environment.

EMPLOYMENT

Panalpina,Inc.

Export Air Cargo Supervisor December 2009 – February 2019

Supervised 10 employees making sure that all the tasks were completed by department standards

Quality control accordantly to department standards

Managed warehouse cargo personnel and office staff making sure their duties and instructions are being followed in order to avoid delays and monetary efficiency

In charge of organizing and work schedules including time off and vacation requests

Handled professional development for the team and all type of personnel trainings.

Documentation and record keeping of all direct reports, including but not limited to government regulations

Cargo Agent at Consolidation Department February 1999 – November 2009

In charge of quality assurance for all documentation from customers, national and international

Assessed compliance for national and international airline regulations

Updated company’s systems information and prepared cargo manifest and air waybill with previous information provided in the system

Extensive customer service with all customers

Data entry and other administrative duties as needed

Cargo Agent at Perishable Department July 1997 – January 1999

Handled cargo and documentation

Responsible for all perishable products such as flowers, fruits, fish, and live ornamental fish, vegetables, human blood, and miscellaneous perishables

In charge of scheduling and all incoming products from South America, ensuring prompt delivery at their final destination such as North America and part of Europe countries

Aerofloral, Inc.

Cargo Agent and Security Supervisor February 1989 - June 1997

In charge of maintaining cargo in the warehouse in a safe matter, as well on transit to the airport and supervision of the same time of loading and offloading incoming cargo from another countries

Supervised cargo loading/offloading making sure everything runs smoothly and on time to avoid any delays of cargo gets on time at destinations

Documentation preparation and ensuring processing is in compliance with the rules according to the Agriculture Department of the United States Customs Regulations and F.A.A. (Federal Aviation Administration) regulations from United states and other countries

Clearance of legal documents for the United States Authorities each time a flight departs or upon their arrival night and day.

Transportation of crew members and airline staff to the office between the airport perimeters

Distribution of company’s documentation to release cargo from warehouses and data entry in the system all incoming cargo at arrival of aircraft.

Participate in company trainings and meetings

SKILLS

Administrative, managerial and leadership experience

Strong work ethic & dependability

Superior interpersonal relations and excellent communication skills

Exceptional customer service aptitude

Fluent in English and Spanish (verbal and written)

Self-motivated and growth oriented

Initiative and problem-solving abilities

Detail oriented and great organizational competence

Ability to handle multiple projects efficiently

Proficient in Microsoft Office

TRAININGS

Anti-boycott Compliance Training

TSA training

Charter and Emergency Services

USA Export Freight Export operations

Warehouse and Office Safety

Incident Handling

Transport Insurance

IATA-Dangerous Goods by Air recertification

Quality, Health, Safety and Environment Training

Serving a World of Customers

Anti-corruption training

Contact this candidate