Call Center Assistant Manager

HIGHLIGHTS

●* Years Direct Sales Experience

●*0+ Years Customer Support Experience in a Technical Environment

●10+ Years Experience Gathering Customer Requirements and Testing Requirements in a Technical Environment.

SOFT SKILLS

Analytical, Conceptual, Collaboration, Editing, Friendly, Interviewing, Multitasking, People Person, Presentation, Public Speaking, Problem Solving.

PROFESSIONAL EXPERIENCE

Statewide Appeal, Inc. Denton, Texas, Professional Fundraiser in an outbound call center. Primary Clients were the Texas State Trooper Association, Texas Fallen Officer Foundation, National Fallen Officer Foundation and the Illinois Council of Police.

Denton Office Cleaning, Denton, Texas, Contract Janitor.

Integrated Alliance, Denton, Texas, Customer Service Representative and Sales Support for Xfinity Cable.

WCN, Denton, Texas, Part-Owner, Assistant Manager, responsible for Sales and Merchandising and Computer Maintenance.

International Investigators Security, Flower Mound, Texas, Licensed Security Officer.

Health Care Service Corporation, Chicago, Illinois, Senior Application Development Specialist. Retired from HCSC on January 17, 2015.

EDUCATION

University of Texas at Dallas, Richardson, Texas

BS, Business with a concentration in Information Technology, 1981

Amarillo Junior College, Amarillo, Texas

AA. Music Education and English, 1969

ADDITIONAL TRAINING

MS Word 360, Google Docs, Introduction to Java Basics, Introduction to EE Java 6.0, Introduction to Object Oriented Analysis and Design, Object Oriented Concepts, Introduction to OOAD, Introduction to UML, SDLC Methodology, Requirements Gathering and Engineering, Test Plan Writing, Test Case Design, and SQL Basiics.