Project Management R D

JOHN R. CAIN

Gilmanton, ***** NH +1-339-***-**** **********@*****.*** LINKEDIN

SUMMARY

Vision-driven IT Infrastructure Leader with 20+ years of progressive experience designing, scaling, and securing complex enterprise systems across hybrid, cloud, and on-prem environments. Known for transforming technical depth into strategic value, with a proven record of leading cross-functional teams, modernizing infrastructure, and delivering high-availability environments for Fortune 500 and federal clients. Adept at aligning technology with business goals, resolving mission-critical challenges, and mentoring teams toward operational excellence. Trusted for resilience, clarity in high-pressure scenarios, and a leadership style grounded in ownership, collaboration, and continuous innovation.

SKILLS

Infrastructure Architecture

Systems Administration

Virtualization

Cloud Platforms (Azure)

Network Security

DevOps Toolchains

Configuration Management

Troubleshooting

DevOps Toolchains

Data Protection

Technical Project Management

Team Leadership

Decision Making

Strategic Thinking

Problem Solving

Adaptability

Communication

Initiative

Team Collaboration

Accountability

Stakeholder Engagement

EXPERIENCE

BRITISH TELECOM CONFERENCING Boston, MA

Lead Consultant/Manager S & IT 04/2013 to Current

As Lead Consultant and IT Manager, oversaw the architecture, optimization, and reliability of enterprise-grade infrastructure powering collaboration services for Fortune 500 clients. Blended deep technical expertise with operational leadership to drive performance, scalability, and resilience across hybrid environments. Acted as a key decision-maker in infrastructure planning, resource management, and cross-team coordination to support business-critical systems and customer success.

Directed mission-critical infrastructure operations supporting global audio, video, and streaming collaboration for Fortune 500 enterprises, ensuring high availability across Linux, Windows, VMware, and Azure-based environments.

Led cross-functional project teams to modernize server and SAN infrastructure (including Kubernetes, VMware ESXi, and backup systems), enabling scalable performance during high-volume usage periods and improving customer experience.

Acted as a trusted infrastructure advisor, analyzing system bottlenecks, identifying optimization strategies, and driving resource planning to align with evolving enterprise conferencing demands.

Demonstrated proactive leadership in vendor selection, capacity forecasting, and team coordination, while serving as the go-to escalation point for complex issues requiring multi-disciplinary collaboration with DBAs, network engineers, and support teams.

MIT LINCOLN LABORATORY Lexington, MA

Embedded Systems Administrator/Lead (Contract Aquila) 04/2008 to 04/2013

Oversaw the design, security, and operational continuity of highly sensitive R&D infrastructure supporting advanced national defense initiatives. Led embedded systems administration efforts across multi-platform environments (Linux, Windows, VMware) to meet stringent availability, security, and performance standards. Partnered with research scientists, military leadership, and technical teams to deliver mission-critical IT solutions for classified and next-generation technologies.

Directed end-to-end systems operations for secure, high-availability R&D environments supporting PhD scientists developing U.S. defense technologies—ensuring 99.999% uptime across Linux, Windows, vSphere, and SAN platforms.

Led enterprise laptop encryption and Active Directory implementations, protecting sensitive IP and establishing scalable, policy-driven workstation management across research divisions.

Managed and mentored a team of 7 engineers, overseeing secure system rollouts and infrastructure improvements aligned with DoD compliance standards.

Delivered high-stakes infrastructure demonstrations to senior U.S. military officials, directly influencing multi-year funding extensions and stakeholder confidence.

NAVIC NETWORKS Needham, MA

System Engineer/Administrator 01/2006 to 01/2008

Served as a key technical leader supporting complex multi-platform environments for a global interactive television provider later acquired by Microsoft. Drove infrastructure reliability, stakeholder collaboration, and high-availability systems performance across customer-facing and internal deployments. Combined hands-on systems administration with process leadership and customer relationship management in a high-visibility, service-critical role.

Led installation and upgrade of proprietary ‘Movies On-Demand' solutions in both production and development, ensuring zero service disruption and a seamless customer experience.

Directed a 3-person engineering team to create and implement formal Methods of Procedure (MOPs) for software upgrades and installations across multiple client environments.

Supported Red Hat Enterprise Linux (RHEL) environments running Oracle Application Server, maintaining consistent 99%+ uptime across global commercial and development infrastructures.

Built strong relationships with international client teams, delivering technical support and solution delivery in close partnership with foreign cable providers and internal business stakeholders.

COMCAST, INC. Foxborough, MA

Integrated Systems Engineer 01/1997 to 01/2006

Served as a core systems engineer managing end-to-end architecture, implementation, and support of digital broadcast, broadband, and telephony services across a multi-platform infrastructure. Directed complex infrastructure rollouts, collaborated with cross-functional teams and vendors, and ensured 24/7 availability of mission-critical systems. Played a pivotal role in enabling high-performance video-on-demand, IP telephony, and high-speed data services to millions of end users.

Directed planning and rollout of broadband and digital TV services, managing internal and contractor teams to deliver high-speed data, IP telephony, and Movies on Demand with precision and compliance.

Maintained and evolved Sea Change ITV clusters and monitoring infrastructure, supporting over 300 Linux and Windows servers to ensure consistent service delivery and system performance.

Provided Tier II/III troubleshooting for critical headend infrastructure, including Cisco UBRs, switches, edge QAMs, and routers—minimizing service disruptions and optimizing uptime.

Designed and implemented robust SAN environments, securing large-scale data and metadata assets across customer-facing systems, while ensuring software licensing and maintenance compliance.

EDUCATION

MASTERS OF SCIENCE: INFORMATION TECHNOLOGY

Colorado Technical University Denver, CO

BACHELOR OF ARTS: PSYCHOLOGY

University of Massachusetts Boston, MA

ASSOCIATE OF ARTS: LIBERAL ARTS

Bunker Hill Community College Charlestown, MA

CERTIFICATIONS

Project Management Professional (PMP) – PMI

Issued: August 2012

Certified Scrum Master (CSM) – Scrum Alliance

Issued: November 2012

Red Hat Certified System Administrator (RHCSA) – Red Hat

TECHNICAL COURSEWORK

UNIX, Linux, C Programming, HTML, CGI, Perl, Shell Scripting

University of Massachusetts, Lowell, MA

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