John R. Cain, msm, pmp, csm

+1-339-***-**** ■ Gilmanton, NH 03237 ■ ad25pd@r.postjobfree.com

SUMMARY

PMP certified Infrastructure Technical Lead who applies technology to reliably sustain, secure, monitor and improve mission critical infrastructure and processes. Leverages deep and diverse technical knowledge and project leadership skills for on-time and on-budget delivery; exceeding customer expectations. Collaborative leader, problem solver and innovator; engaged, responsible and reliable; continuously learning and updating knowledge and skills.

Technical Expertise

Broad exposure to diverse technologies; creating and maintaining stable commercial as well as diverse, highly volatile, innovative R&D environments. Versatile and “hands-on”

Project Management

Led technically complex, high-risk projects for consistent on-time, on-budget delivery.

Customer Advocacy

Working closely with PhD scientists to implement vision and design. Leads troubleshooting, management and timely resolution of incidents.

PROFESSIONAL EXPERIENCE

British Telecom Conferencing, Boston, MA April 2013 – Present

Provider of audio, video, web and streaming collaboration services for Fortune 500 customers

Lead Consultant/Manager S & IT

Applying telecommunications and networking knowledge to maintain and improve mission critical conferencing infrastructure; Linux support and Linux projects; Windows server support including Active Directory, DNS and DHCP; backup support lead for production and development environments.

Analyzing production infrastructure to identify bottlenecks and recommending distribution/redistribution of resources (databases, etc.) for optimum performance, for example to handle hourly spikes when conferences begin, resulting in increased customer satisfaction and ease of operations and support

Based on analyses, researching and recommending purchase of servers and other infrastructure components to sustain existing business and quality thresholds, and to support new Fortune 500 conferencing customers

Leading technical operations projects including development and production servers, SAN capacity for ESX VMWare, Kubernetes, Azure, DBA and hardware requirements

Troubleshooting customer problems as a member of an interdisciplinary team including DBAs, network engineers, level I/II customer support

MIT Lincoln Laboratory Hanscom Air Force Base, Lexington, MA April 2008 – April 2013

Federally funded research and development center chartered to apply advanced technology to problems of national security

Embedded Systems Administrator/Lead (Contract Aquila, Westborough, MA)

Establishing and maintaining diverse, highly complex and secure environments (infrastructure and applications) for PhD scientists to create, evaluate and contract (to US military and intelligence) the next generation of defense technologies.

Leading project to implement laptop encryption to protect intellectual property

Leading team of 7 to implement Active Directory to secure and manage group workstations

Conducting highly visible demonstrations to senior military personnel to secure continued funding

Providing guidance and designing, implementing and maintaining VMWare vSphere environment to reduce costs (hardware and power usage) and to provide flexible environments to accommodate R&D requirements

Maintaining complex R&D and test environments to 99.999% availability; hardware, Linux, Windows, vSphere and SANS

Navic Networks, Needham, MA 2006 – 2008

Provider of interactive television solutions to cable and IPTV operators; acquired by Microsoft in June, 2008

System Engineer/Administrator

Supporting large multi-platform commercial, development and test environments; administration, maintenance, and provisioning of servers, storage and network infrastructure.

Build and maintain relationships with key stakeholders and customer representatives for foreign cable company.

Led team of 3 to develop “Methods of Procedure” for upgrade and installs of customer software solutions

Supported RHEL 3 and 4 Linux servers running Oracle Application Server portal for internal and external customers; achieving 99% high availability

Led installation, configuration and upgrade of propriety “Movies On-Demand” in development and production environments; with no adverse customer impact

Provided technical support through frequent interactions with customers at all levels

Comcast, Inc., Foxborough, MA 1997 – 2006

Fortune 500 Commerce and broadcasting Company

Integrated Systems Engineer

Maintaining and evolving SeaChange ITV Clusters, Telephony, Digital TV, Control Center and Monitoring Equipment for over 300 Linux and Windows servers. Designing, validating, implementing, and troubleshooting server hardware and software across multiple device types and business lines (e.g. Video on Demand, high speed data, switched telephone, IP telephony, High Definition TV) to create and maintain a reliable customer-serving environment.

Directed work planned and scheduled design work, provided guidance and direction by managing internal customers and contractors to complete high speed data, telephony, IP telephony, movies on demand, and digital video hardware and software products.

Tier II and Tier III troubleshooting and support for Head-end and Hub equipment (e.g., CISCO UBR, Routers and switches and edge QAM devices) for maximum availability and customer satisfaction

Ensuring licensing and maintenance compliance Install, configure and maintain Linux and Windows layered products and servers in support of business requirements

Implement broadband services in a project-centric environment; achieving goals on-time and budget

Monitor utilization; augment capacity and troubleshoot security breaches (CISCO UBR, Routers and switches)

Maintain Storage Area Networks with large amounts of mission critical data and meta-data

EDUCATION AND CERTIFICATIONS

Certified Scrum Master (CSM), November 2012

Project Management Professional (PMP), August 2012

Masters of Science in Management, Information Technology, Colorado Technical University, Denver, CO

Bachelor of Arts (BA), Psychology, University of Massachusetts, Boston, MA

Associate of Arts, Liberal Arts, Bunker Hill Community College, Charlestown, MA

UNIX, Linux, C Programming, HTML, CGI, Perl and Shell Scripts, University of Massachusetts, Lowell, MA

Red Hat Certificated System Administrator (RHCSA)

Contact this candidate