Sandra Fleites

***** *** ****** *** **** ***

Miami, Florida 33179

Email: ad25oc@r.postjobfree.com

Tel: 954-***-****

Objective:

Seeking new opportunities and long-term employment in an organization where I can apply my experience and knowledge.

Employment Summary:

September 15, 2021- September 12, 2022: Air & Ocean Export Manager, CH Robinson Miami, FL

oManage performance and development of 22 direct reports.

oReview employee engagement measures and implement action plans to

Improve culture engagement and collaboration.

oPrepare and review monthly Analytic Reports.

oMonitor team productivity such as file count and timely invoicing.

oEnsure employee compliance to standard operation procedures and company policies

oRemain current on business needs and changes and customer and carrier expectations.

oEndure service delivery standards are being achieved.

2005 – March 01, 2020: Air & Ocean Export Department Manager, XPO LOGISTICS Miami, FL

oSupervise all aspects of daily operations for FCL, LCL Ocean and Airfreight Export shipments.

oMain contact and Account manager of VIP customers, both nationwide and local offices.

oLiaise between domestic shippers, ocean carriers and foreign agents and clients.

oPrepare and review performance reports with staff and train new employees in department.

oSoutheastern U.S.A. region S.M.E. for CargoWise operating system

2005 – 2014: Senior Documentation Specialist, XPO LOGISTICS Miami, FL

oSupervised operations of the Documentation department staff.

oProvided steamship line with all relevant documentation for exportation.

oConfirmed on-boards and made sure all pre-alerts were sent to agents in a timely matter.

oAssisted accounting with the weekly P&L through file closing, invoicing audit and approval. Totaling 2.4 MM of P7L management on a yearly basis.

oHandled all customer interactions and requests in a professional and timely matter.

2001 – 2005: CSV Representative/Account Executive, Direct Container Line Miami, FL

oSolicited and created freight bookings and rate quotes for LCL and FCL shipments Nationwide.

oMaintained contact with customers to schedule weekly bookings and ensure complete customer satisfaction.

oCollaborated with International Agents on their export order & shipping details.

oEstablished Export routing orders and all new calls for South and Central America.

oRespond and resolve problem elements; interact with customers to ascertain complete satisfaction.

Professional Skills:

oComprehensive knowledge of all functional areas of business operation

oStrong initiative in decision-making and assumption of responsibilities

oExcellent communication and organization skills

oBilingual (English/Spanish)

Education:

oMiami Dade Community College 1987-Fall Term

oMiami Beach Senior High 1984-1987

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