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Merna ali Dentist

ad25nj@r.postjobfree.com

050*******

Abudhabi

**** **** **

Egyptian with valid UAE residence visa

Female

f EDUCATION

****-**** ******** ** dentistry, Pharos university

Alexandria, Egypt GPA

3.32

& PROFESSIONAL EXPERIENCE

2023 - present Elezz beauty clinic, Call center representative

Egypt, Alexandria * Handle 50+ customer interactions perday,giving detailed

,personalized friendly,and polite service to ensure customer retention

and satisfaction.

Memorized all company products and services to be able to answer all

customer questions quickly and efficiently and increase upsells .

Collect source data such as customer names, addresses,phone

numbers,credit card information for over 1000 customers and enter

data into customer service software

Trained 4 new employees in customer service recitation, conflict

resolution, and data entry practices.

2021 - 2023 Call centre representative, Talabat

Egypt, Alexandria * Identified customer needs and provided appropriate solutions to meet

their expectations.

* Effectively managed customer accounts to ensure all inquiries were

answered in a timely manner.

2020 - 2021 Sahla Hospital, Receptionist

Egypt, Alexandria * Competency in Microsoft applications including word and excel

* Demonstrated excellent customer service and problem solving skills

while mananging the front desk at Sahla Hospital.

* Developed and maintained positive relationships with customers,

venders and colleagues.

* Processed incoming and outgoing mail, faxes, packages and other

deliveries.

2019 - 2020 Skydent Clinic, Receptionist

Egypt, Alexandria * Scheduled customer appointments and managed customer databases.

* Answerd screened and routed incoming calls in professional and

timely manner.

* Assisted with basic office tasks such as photocopying, filling and data

entry.

@ LANGUAGES

Arabic: the mother tongue

English:very good written and spoken

flowcv.com

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