Call centre agent/ receptionist
Resume:
SPM Es)
Merna ali Dentist
ad25nj@r.postjobfree.com
Abudhabi
Egyptian with valid UAE residence visa
Female
f EDUCATION
****-**** ******** ** dentistry, Pharos university
Alexandria, Egypt GPA
3.32
& PROFESSIONAL EXPERIENCE
2023 - present Elezz beauty clinic, Call center representative
Egypt, Alexandria * Handle 50+ customer interactions perday,giving detailed
,personalized friendly,and polite service to ensure customer retention
and satisfaction.
Memorized all company products and services to be able to answer all
customer questions quickly and efficiently and increase upsells .
Collect source data such as customer names, addresses,phone
numbers,credit card information for over 1000 customers and enter
data into customer service software
Trained 4 new employees in customer service recitation, conflict
resolution, and data entry practices.
2021 - 2023 Call centre representative, Talabat
Egypt, Alexandria * Identified customer needs and provided appropriate solutions to meet
their expectations.
* Effectively managed customer accounts to ensure all inquiries were
answered in a timely manner.
2020 - 2021 Sahla Hospital, Receptionist
Egypt, Alexandria * Competency in Microsoft applications including word and excel
* Demonstrated excellent customer service and problem solving skills
while mananging the front desk at Sahla Hospital.
* Developed and maintained positive relationships with customers,
venders and colleagues.
* Processed incoming and outgoing mail, faxes, packages and other
deliveries.
2019 - 2020 Skydent Clinic, Receptionist
Egypt, Alexandria * Scheduled customer appointments and managed customer databases.
* Answerd screened and routed incoming calls in professional and
timely manner.
* Assisted with basic office tasks such as photocopying, filling and data
entry.
@ LANGUAGES
Arabic: the mother tongue
English:very good written and spoken
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