Practical Nurse Licensed
Resume:
Keesha D. Answer-Williams, LPN
*** ******* ****** **** ********, CT 06119 678-***-**** ******@*****.*** PROFESSIONAL PROFILE
High-performing self-motivated professional seeking an LPN position which will utilize extensive training and compassionate nature to advocate for better quality of care for clients.
Continuously exceeds performance expectations as well as service expectations of internal and external business partners and customers.
Strong leadership with excellent issue-resolution and communication skills. EDUCATION
Capital Community College Hartford, CT 2019 - 2022 Sociology AA Cum Laude
Miami Lakes Educational Center Miami Lakes, FL 2014 - 2015 Licensed Practical Nurse
Institute of Management & Production Kingston, Jamaica 1991 - 1992 Certificate in Computer Studies
Wolmer’s High School for Girls Kingston, Jamaica 1986 - 1991 Academic Diploma PROFESSIONAL EXPERIENCE
IntelyCare, Quincy, MA 2023 – Current
Licensed Practical Nurse (per diem)
Maintain accurate patient records, and administer medications
Collect specimens, and samples as required
Oversee, and train certified nurse assistants
Communicate changes in patients’ health status to director of nurse, nurses, physicians, and family members
Manage emergency medical situations
Assist in medical procedures
Perform wound care
Perform urinary catheter care
Perform ostomy care
Conduct physical assessments
Assist with scheduling of appointments, and transportation
Obtain medical records, consult notes, and discharge summaries after hospital stay, and physician appointments
Upload lab results, medication changes, new member information into the EMR
Provide facility and member education
Support virtual family communication and/or virtual clinical visits Angels With You Healthcare, Boston, MA 2023 – Current Licensed Practical Nurse (per diem)
Maintain accurate patient records, and administer medications
Collect specimens, and samples as required
Oversee, and train certified nurse assistants
Communicate changes in patients’ health status to director of nurse, nurses, physicians, and family members
Manage emergency medical situations
Assist in medical procedures
Perform wound care
Coordinate home health, and DME for transition to home
Assist with scheduling of appointments, and transportation
Assist with scheduling of appointments, and transportation
Obtain medical records after hospital stay, and physician appointments Cross Country Healthcare Our Island Home Nantucket, MA 2022 – 2023 Travel Nurse
Charge nurse (as needed)
Administered medications
Maintained accurate patient records
Collected specimens, and updated lab results as required
Oversaw, and trained certified nurse assistants
Communicated changes in patients’ health status to director of nurse, nurses, physicians, and family
Managed emergency medical situations
Performed wound care
Performed urinary catheter care
Performed ostomy care
Conducted physical assessments
Obtained medical records after hospital stay, and physician appointments
Assisted with scheduling of appointments, and transportation SoNE Health Hartford, CT 2016 – 2022
Quality Data Service Coordinator
Ensured that physicians were coding accurately with the highest specificity and the required CMS– HCC codes
Reviewed and identified patients with gaps in care and communicated the information to the appropriate office personnel
Assisted providers in managing chronic illnesses by utilizing various tools and resources
Abstracted data from providers’ EMR to close gaps in care
Aided providers in the HEDIS review programs for Medicare carriers Health Equity Ad Hoc Project 2022 – 2022
Worked in conjunction with Blue Cross Blue Shields and Institute for Healthcare Improvement using a data-driven approach to provide equity education to at-risk populations, and addressed racial disparities in healthcare
Aveanna Healthcare Plainville, CT 2015 – 2022
Licensed Practical Nurse (per diem)
Administered medications as prescribed by the doctor
Provided medically prescribed interventions on patients with gastrostomy tubes, including medications, dressing changes and suctioning
Provided feedings through gastrostomy tubes
Delta-T Group Hartford Middletown, CT 2015 – 2016
Montessori Magnet School - Licensed Practical Nurse/School Nurse (per diem)
Provided nursing care and physical screening to students; assessed students and implemented first aid measures as needed
Documented injuries, illnesses and first aid visits
Administered medications and nursing care procedures (as needed) as prescribed by the doctor
Communicated with parents regarding any health concerns requiring follow-up monitoring, evaluation or treatment
Worked collaboratively with the school staff
UnitedHealth Group Sunrise, FL 2007 – 2015
Customer Service Specialist / Validation Team Expert
Provided telephonic education for providers and members on various plan features and medical claims statuses for Medicare Advantage and Medicaid Plans
Documented grievances for Medicare Advantage and Medicaid Plans
Liaison between members and their physician/providers for Medicare Advantage and Medicaid plans
Ensured that members received their plan materials in a timely manner
Worked directly with members and providers to relay information and resolve inquiries
Reviewed, researched, and audited appeals and grievances for Medicare Advantage Plans
Provided coaching to Customer Service Professionals and supervisors CERTIFICATION
Mandated Reporting
CPR
COMMUNITY EXPERIENCE
Justice For Melanin Boys, Inc (CEO)
Helping Hands Charity of NY (Volunteer)
SKILLS AND EXPERTISE
HEDIS
Knowledge of Medicare and Medicaid Plans
Knowledge of Medicare Advantage Plans
PCC Trained
Epic Trained
Allscripts Trained
Care Cloud Trained
PrognoCis Trained
MatrixCare Trained
Knowledge of Medicare Shared Savings Program
Knowledge of Accountable Care Organizations
Telecommuting
Microsoft Office Suite – Excel, Outlook, Word
Customer Service
Tracheostomy Care
Gastrostomy Care
REFERENCES
Available upon request
Contact this candidate